Frequently Asked Questions

Find answers to common questions about reservations, check-in and check-out times, hotel policies, payments, loyalty benefits, and stay information. Our Frequently Asked Questions page is designed to provide quick and helpful guidance, making it easier for guests to plan their stay with confidence and convenience at Swiss-Belhotel International properties worldwide.

General

  • When is your check-in & check-out time at Hotel Ciputra World Surabaya?
    The check-in time at Hotel Ciputra World Surabaya is 2:00 pm and the check-out time is 12:00 pm.
  • Does Hotel Ciputra World Surabaya allow pets?
    Pets are not allowed at Hotel Ciputra World Surabaya.
  • Does Hotel Ciputra World Surabaya have electric vehicle charging stations?
    Yes, Hotel Ciputra World Surabaya has electric vehicle charging stations (subject to availability).
  • What is Hotel Ciputra World Surabaya's cancellation policy?
    Referring to the Best Flexible Rate (BFR) cancellation policy, sample: At Hotel Ciputra World Surabaya, if a booking is canceled within 24 hours prior to arrival or in the event of a no-show, one night’s stay will be forfeited. The booked rates are inclusive of 10% GST.
  • What payment methods does Hotel Ciputra World Surabaya accept?
    Hotel Ciputra World Surabaya accepts the following payment methods: Credit Cards (Visa, Mastercard, American Express), UnionPay, and Bank Transfer/Virtual Account (BCA, BRI, BNI, Mandiri, and Permata Bank).
  • Is Hotel Ciputra World Surabaya accessible for guests with disabilities?
    Yes, Hotel Ciputra World Surabaya offers accessible facilities. Please contact us in advance to ensure your specific requirements are accommodated.
  • What is the nearest airport from Hotel Ciputra World Surabaya?
    The nearest airport to Hotel Ciputra World Surabaya is Juanda International Airport, located approximately 24.7 km away.
  • Does Hotel Ciputra World Surabaya connect with Ciputra World Surabaya Mall?
    Yes, Hotel Ciputra World Surabaya is connected with Ciputra World Surabaya Mall

Rooms

  • Is a minibar available in the Hotel Ciputra World Surabaya rooms?
    Minibar availability is upon request at Hotel Ciputra World Surabaya.
  • Are smoking rooms available at Hotel Ciputra World Surabaya?
    Hotel Ciputra World Surabaya provides designated smoking and non-smoking rooms. Please indicate your preference at the time of booking.
  • Are connecting rooms available at Hotel Ciputra World Surabaya?
    Connecting rooms are available at Hotel Ciputra World Surabaya upon request and subject to availability. Kindly contact the hotel directly via phone or email at the time of booking to confirm availability.
  • Do Hotel Ciputra World Surabaya offer rooms with specific views?
    Yes, our rooms offer city views and residential views. Please refer to the room description or contact the hotel directly for further details.
  • Do the rooms at Hotel Ciputra World Surabaya have private bathrooms?
    Yes, all rooms at Hotel Ciputra World Surabaya have private bathrooms.
  • Does Hotel Ciputra World Surabaya have bathroom with bathup?
    Yes, Hotel Ciputra World Surabaya provides bathub at Grand Deluxe Room and Suite Room

Restaurant

  • What dining options are available at Hotel Ciputra World Surabaya?
    Hotel Ciputra World Surabaya features several dining outlets, including The Gallery Restaurant serving and The Lounge serving International cuisine. Please visit our Dining page or contact the hotel for further details.
  • What are the restaurant at Hotel Ciputra World Surabaya operating hours?
    Operating hours vary by outlet at Hotel Ciputra World Surabaya. Please refer to our Dining page or contact us for the latest information.
  • Is room service available at Hotel Ciputra World Surabaya?
    Room service at Hotel Ciputra World Surabaya is available 24 hours for your convenience.
  • Can dietary requirements be accommodated at Hotel Ciputra World Surabaya?
    Yes, we strive to accommodate dietary requirements at Hotel Ciputra World Surabaya. Kindly inform us in advance of any special requests.
  • Can breakfast be booked as an add-on at Hotel Ciputra World Surabaya?
    Yes, breakfast at Hotel Ciputra World Surabaya can be added to your stay. Please inquire at the Front Office upon check-in for details.

Facilities

  • Is parking available at Hotel Ciputra World Surabaya?
    Parking is available and free of charge for in-house guests at Hotel Ciputra World Surabaya.
  • Is Wi-Fi available at Hotel Ciputra World Surabaya?
    Complimentary Wi-Fi is available in all areas at Hotel Ciputra World Surabaya.
  • Does Hotel Ciputra World Surabaya provide airport transfer services?
    Yes, Hotel Ciputra World Surabaya provides airport transfer services upon request. Additional charges may apply.
  • Does Hotel Ciputra World Surabaya have a swimming pool?
    Yes, Hotel Ciputra World Surabaya features a swimming pool for guest use. Please contact the hotel for operating hours and further details.
  • Are spa or wellness services available at Hotel Ciputra World Surabaya?
    Spa and wellness services are available at Hotel Ciputra World Surabaya. Please contact the hotel for details and operating hours.
  • Is there a fitness center or gym available at Hotel Ciputra World Surabaya?
    A fitness center and gym is available at Hotel Ciputra World Surabaya for guest use. Please confirm the operating hours and details at the Front Office upon check-in.
  • Is laundry or dry-cleaning service available at Hotel Ciputra World Surabaya?
    Yes, Hotel Ciputra World Surabaya provides laundry and dry-cleaning services for an additional charge.
  • Does Hotel Ciputra World Surabaya provide meeting or event facilities?
    Yes, Hotel Ciputra World Surabaya offers meeting and event facilities. Please visit our Meeting & Events page www.swiss-belhotel.com/meeting-venues/ciputra-world-surabaya or contact the hotel for further details and arrangements.
  • Does Hotel Ciputra World Surabaya have baby crip?
    Yes, Hotel Ciputra World Surabaya has baby crip (subject to availability).