Frequently Asked Questions

Find answers to common questions about reservations, check-in and check-out times, hotel policies, payments, loyalty benefits, and stay information. Our Frequently Asked Questions page is designed to provide quick and helpful guidance, making it easier for guests to plan their stay with confidence and convenience at Swiss-Belhotel International properties worldwide.

General

  • When is your check-in & check-out time at Swiss-Belinn Balikpapan?
    The check-in time at Swiss-Belinn Balikpapan is 2:00 pm and the check-out time is 12:00 pm.
  • Does Swiss-Belinn Balikpapan allow pets?
    Pets are not allowed at Swiss-Belinn Balikpapan.
  • Does Swiss-Belinn Balikpapan have electric vehicle charging stations?
    No, Swiss-Belinn Balikpapan currently does not offer electric vehicle charging stations.
  • What is Swiss-Belinn Balikpapan's cancellation policy?
    At Swiss-Belinn Balikpapan, cancellations can be made up to 3 days prior to arrival without any charges. In the event of a same-day cancellation or no-show, a full charge will apply.
  • What payment methods does Swiss-Belinn Balikpapan accept?
    Swiss-Belinn Balikpapan accepts the following payment methods: Cash, Debit, Credit Cards (Visa, Mastercard, American Express), and Bank Transfer/Virtual Account (BCA, BRI, Mandiri, and Panin Bank).
  • Is Swiss-Belinn Balikpapan accessible for guests with disabilities?
    Yes, Swiss-Belinn Balikpapan offers accessible facilities. Please contact us in advance to ensure your specific requirements are accommodated.
  • What is the nearest airport from Swiss-Belinn Balikpapan?
    The nearest airport to Swiss-Belinn Balikpapan is Sultan Aji Muhammad Sulaiman Sepinggan International Airport, conveniently located approximately 15 minutes from the hotel.

Rooms

  • Is a minibar available in the Swiss-Belinn Balikpapan rooms?
    Minibar is not available in the rooms at Swiss-Belinn Balikpapan. However, a minibar is accessible in the lobby area for your convenience.
  • Are smoking rooms available at Swiss-Belinn Balikpapan?
    Swiss-Belinn Balikpapan provides designated smoking and non-smoking rooms. Please indicate your preference at the time of booking.
  • Are connecting rooms available at Swiss-Belinn Balikpapan?
    Connecting rooms are available at Swiss-Belinn Balikpapan upon request and subject to availability. Kindly contact the hotel directly via phone or email at the time of booking to confirm availability.
  • Do Swiss-Belinn Balikpapan offer rooms with specific views?
    Swiss-Belinn Balikpapan does not offer rooms with specific or guaranteed views.
  • Do the rooms at Swiss-Belinn Balikpapan have private bathrooms?
    Yes, all rooms at Swiss-Belinn Balikpapan have private bathrooms.

Restaurant

  • What dining options are available at Swiss-Belinn Balikpapan?
    Swiss-Belinn Balikpapan offers a variety of dining options, including BaReLo (Bar, Restaurant, Lounge) all conveniently located on the 1st floor of Building B, serving a selection of local and international cuisine.
  • What are the restaurant at Swiss-Belinn Balikpapan operating hours?
    BaReLo Restaurant at Swiss-Belinn Balikpapan is open from 6:00 AM to 10:00 PM. Please refer to the Dining page or contact us for the latest information.
  • Is room service available at Swiss-Belinn Balikpapan?
    Room service at Swiss-Belinn Balikpapan is available 24 hours for your convenience.
  • Can dietary requirements be accommodated at Swiss-Belinn Balikpapan?
    Yes, we strive to accommodate dietary requirements at Swiss-Belinn Balikpapan. Kindly inform us in advance of any special requests.
  • Can breakfast be booked as an add-on at Swiss-Belinn Balikpapan?
    Yes, breakfast at Swiss-Belinn Balikpapan can be added to your stay. Please inquire at the Front Office upon check-in for details.

Facilities

  • Is parking available at Swiss-Belinn Balikpapan?
    Parking is available and free of charge for in-house guests at Swiss-Belinn Balikpapan.
  • Is Wi-Fi available at Swiss-Belinn Balikpapan?
    Complimentary Wi-Fi is available in all areas at Swiss-Belinn Balikpapan.
  • Does Swiss-Belinn Balikpapan provide airport transfer services?
    Yes, Swiss-Belinn Balikpapan provides airport transfer services upon request. Additional charges may apply.
  • Does Swiss-Belinn Balikpapan have a swimming pool?
    Swiss-Belinn Balikpapan does not feature a swimming pool.
  • Are spa or wellness services available at Swiss-Belinn Balikpapan?
    Spa services are available at Swiss-Belinn Balikpapan. Offer spa services at Alaya Spa in 1st Floor (Lobby A), open daily from 9:00 AM to 11:00 PM.
  • Is there a fitness center or gym available at Swiss-Belinn Balikpapan?
    A fitness center and gym is available at Swiss-Belinn Balikpapan for guest use. Fitness center in 3rd floor, building A, open daily from 8:00 AM to 9:00 PM.
  • Is laundry or dry-cleaning service available at Swiss-Belinn Balikpapan?
    Yes, Swiss-Belinn Balikpapan provides laundry service only, with an additional charge. The service operates daily from 7:00 AM to 5:00 PM.
  • Does Swiss-Belinn Balikpapan provide meeting or event facilities?
    Yes, Swiss-Belinn Balikpapan offers meeting and event facilities. Please visit our Meeting & Events page Meetings & Events or contact the hotel for further details and arrangements.