Frequently Asked Questions

Find answers to common questions about reservations, check-in and check-out times, hotel policies, payments, loyalty benefits, and stay information. Our Frequently Asked Questions page is designed to provide quick and helpful guidance, making it easier for guests to plan their stay with confidence and convenience at Swiss-Belhotel International properties worldwide.

General

  • When is your check-in & check-out time at Epic Tower Swiss-Belresidences?
    Check-in time is from 2:00 PM and check-out time is until 12:00 PM at Epic Tower Swiss-Belresidences Hanoi.
  • Does Epic Tower Swiss-Belresidences allow pets?
    Pets are not allowed
  • Does Epic Tower Swiss-Belresidences have electric vehicle charging stations?
    No, Epic Tower Swiss-Belresidences Hanoi currently does not offer electric vehicle charging stations.
  • What is Epic Tower Swiss-Belresidences's cancellation policy?
    At Epic Tower Swiss-Belresidences Hanoi, if a booking is canceled within 24 hours prior to arrival or in the event of a no-show, the full amount of the stay will be charged. All rates are inclusive of 8% VAT.
  • What payment methods does Epic Tower Swiss-Belresidences accept?
    Epic Tower Swiss-Belresidences Hanoi accepts major credit cards, including Visa, MasterCard and Bank Transfer/Virtual Card as well as cash payments..
  • Is Epic Tower Swiss-Belresidences accessible for guests with disabilities?
    Accessibility features for guests with disabilities are currently limited at Epic Tower Swiss-Belresidences Hanoi. Please contact the hotel directly for more information and assistance.
  • What is the nearest airport from Epic Tower Swiss-Belresidences?
    The nearest airport is Noi Bai International Airport, located approximately 20 km from Epic Tower Swiss-Belresidences Hanoi.

Rooms

  • Is a minibar available in the Epic Tower Swiss-Belresidences rooms?
    Minibar availability varies by room type at Epic Tower Swiss-Belresidences. Please refer to the room description for details.
  • Are smoking rooms available at Epic Tower Swiss-Belresidences?
    Epic Tower Swiss-Belresidences provides non-smoking rooms only. Smoking is permitted in designated areas.
  • Are connecting rooms available at Epic Tower Swiss-Belresidences?
    Connecting rooms are available at Epic Tower Swiss-Belresidences upon request and subject to availability. Kindly contact the hotel directly via phone or email at the time of booking to confirm availability.
  • Do Epic Tower Swiss-Belresidences offer rooms with specific views?
    Yes, our rooms offer room with City View. Please refer to the room description or contact the hotel directly for further details.
  • Do the rooms at Epic Tower Swiss-Belresidences have private bathrooms?
    Yes, all rooms at Epic Tower Swiss-Belresidences Hanoi have private bathrooms.

Restaurant

  • What dining options are available at Epic Tower Swiss-Belresidences?
    Epic Tower Swiss-Belresidences Hanoi offers several dining outlets, including Swiss-Café Restaurant serving local and international cuisine, and Swiss Sky Bar offering a selection of beverages and local and international cuisine. Please visit our Dining page or contact the hotel for further details.
  • What are the restaurant at Epic Tower Swiss-Belresidences operating hours?
    Operating hours vary by outlet at Epic Tower Swiss-Belresidences. Please refer to our Dining page or contact us for the latest information.
  • Is room service available at Epic Tower Swiss-Belresidences?
    Room service is available at Epic Tower Swiss-Belresidences Hanoi for guests’ convenience. Room service at Epic Tower Swiss-Belresidences is available daily from 6:00 am - 10:00 pm
  • Can dietary requirements be accommodated at Epic Tower Swiss-Belresidences?
    Yes, Epic Tower Swiss-Belresidences Hanoi can accommodate special dietary requirements. Please inform the hotel in advance for necessary arrangements.
  • Can breakfast be booked as an add-on at Epic Tower Swiss-Belresidences?
    Yes, breakfast can be added to your stay at Epic Tower Swiss-Belresidences Hanoi. Please inquire at the time of booking or inquire at the Front Office upon check-in for details.

Facilities

  • Is parking available at Epic Tower Swiss-Belresidences?
    Parking is available for guests at Epic Tower Swiss-Belresidences Hanoi. Please contact the hotel for details regarding availability and charges.
  • Is Wi-Fi available at Epic Tower Swiss-Belresidences?
    Complimentary Wi-Fi is available in all areas at Epic Tower Swiss-Belresidences
  • Does Epic Tower Swiss-Belresidences provide airport transfer services?
    Yes, Epic Tower Swiss-Belresidences Hanoi provides airport transfer services upon request. Additional charges may apply.
  • Does Epic Tower Swiss-Belresidences have a swimming pool?
    Yes, Epic Tower Swiss-Belresidences features a swimming pool for guest use. Please contact the hotel for operating hours and further details.
  • Are spa or wellness services available at Epic Tower Swiss-Belresidences?
    Spa and wellness services are not available at Epic Tower Swiss-Belresidences
  • Is there a fitness center or gym available at Epic Tower Swiss-Belresidences?
    A fitness center and gym is available at Epic Tower Swiss-Belresidences for guest use. Please confirm the operating hours and details at the Front Office upon check-in.
  • Is laundry or dry cleaning service available at Epic Tower Swiss-Belresidences?
    Yes, Epic Tower Swiss-Belresidences provides laundry and dry-cleaning services for an additional charge.
  • Does Epic Tower Swiss-Belresidences provide meeting or event facilities?
    Yes, Epic Tower Swiss-Belresidences Hanoi offers meeting and event facilities. Please contact the hotel for further details and arrangements.