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FAQs

Showing 1 to 31 out of 31 results found

Are baby cots available for the rooms?

Yes baby cots are available upon request.

Are high chairs available in the restaurants?

Yes high chairs are available in our restaurant.

Are we able to add extra bed in our room and how much does it cost?

Yes, you can. 

For offline reservation you can contact our hotel directly to +632 8825376 or email to inquiriesvgsb@swiss-belhotel.com.

Are your hotel rates per room or per person?

Our hotel rates are per room.

Can baggage be stored at the hotel whilst I travel to another location in Philippines?

Yes, with certain limit time.

Can I connect to the Internet from my room?

Yes WiFi is available in each rooms and public area.

Do you have 24 hour room service?

We regret that our room service only available until 12 at night.

Do you have a pet policy?

We regret that pets are not allowed in our hotel.

Do you have a tour desk where I can book excursions during my stay?

Yes we have.

Do you have any special packages for honeymoons and anniversaries?

Yes we have.

Do you have hairdryers in the rooms?

Yes hairdryers are available in each room.

Do you have rooms with a bathtub?

Yes we have.

Do you offer an airport transfer service?

Yes, the service is available upon request.

Do you provide a service for late check-out?

Yes, subject to availability. Additional charge may apply.

Does my room reservation require any guarantee?

Yes, credit card details or deposit required to secure your reservation.

Does the internet rate include breakfast?

The rate can be booked with or without breakfast.

How do I cancel my hotel reservation without a charge?

For online reservation, cancellation based on the policy in your confirmation letter.

For offline reservation you can contact our hotel directly to +632 8825376 or email to inquiriesvgsb@swiss-belhotel.com.

How do I get to the hotel?

Our hotel can be reach by taxi, bus and Jeepney.

How far is the hotel from the Beach?

Nearest beach approximately 2 - 3 hours away from the hotel by car.

How far is the hotel from the downtown shopping areas?

Greenbelt and Glorietta Malls approximately 1 km away from the hotel.

How far is the nearest hospital to the hotel?

Makati Medical is about 10 minutes walking distance.

How many people can stay in one room?

Maximum of 2-3 in Premier Rooms and One Bedroom Suites, 4 in Two Bedrooms and 6 in Three Bedrooms

Is a babysitting service available?

Babysitting are available upon request.

Is it possible to check-in earlier?

Yes, subject to availability and additional charge may apply.

Is there a safety deposit box available at the hotel?

Yes, safety deposit boxes are available in each room.

Is there a swimming pool in the hotel?

Yes, there is.

What are local tourist attraction?

Museums, Parks, Malls and Historical Places.

What are the standard check-in and check-out times of the hotel?

The standard check in time is at 14:00hrs and check out at 12:00hrs.

What types of rooms are available in the hotel?

Valero Grand Suites by Swiss-Belhotel have Premier Room, One Bedroom Suite, Swiss-SuperSuite, Two Bedroom Suite and Three Bedroom Suite.

Where is breakfast served and at what times?

Breakfast is served at the Ground Floor from 6am to 10am.

Where is the nearest bank or currency exchange?

The nearest bank approximately 1 minutes away from the hotel.

Showing 1 to 31 out of 31 results found