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FAQs

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Do you have 24 hours room service?

Yes, we have 24 hours room service

Do you have a restaurant?

Yes, we have BaReLo open for 24 hours.

Do you have a swimming pool?

No, we do not have a pool at the hotel.

Do you have an interconnecting room?

Yes, we have and you can request to our reservation before your arrival and subject to availability. However the rooms are limited and it not guaranteed.

Do you have free shuttle from/to Airport?

No, we don't have free shuttle from/to Airport

Do you have parking area at your hotel?

Yes, we have parking area in basement level. Subject to availability.

Do you have smoking restriction policy?

Yes, that smoking only allow in smoking area and smoking floor 

Do you have spa facilities?

Yes, we have spa open from 10am to 10pm

How much does it cost for Airport pick up?

For Airport pickup from Kualanamu International Airport is Rp.300.000/car (Max 3 persons) / way, for the service subject to availability. For detail inquiry please email to resvsimd@swiss-belhotel.com

Is my ID/Passport required at the check in time?

Yes, we do require presentation of a valid government-issued identification at the time of check-in.

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