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FAQs

Showing 1 to 37 out of 37 results found

Do you have inter-connecting rooms?

Yes, subject to availability.

Are baby cots available for the rooms?

Yes, subject to availability.

Are high chairs available in the restaurants?

We regret that high chairs are not available in the restaurant.

Are we able to add extra bed in our room and how much does it cost?

Extra Bed only available for Grand Deluxe Room at IDR 325,000nett per night include breakfast for one person.

Are your hotel rates per room or per person?

Rates are per room, extra bed may apply for additional person.

Can baggage be stored at the hotel whilst I travel to another location in Indonesia ?

Yes, with limit certain time.

Can I connect to the Internet from my room?

Yes, WiFi is available in each rooms and all area.

Do you have 24 hours room service?

Yes, our room service is available for 24 hours.

Do you have a tour desk where I can book excursions during my stay?

Yes, our friendly receptionist will be happy to help you.

Do you have any special packages for honeymoons and anniversaries?

Yes, we have.

For further information, please contact us to +62 631 4727177 or resvsbtu@swiss-belhotel.com.

Do you have hairdryers in the rooms?

Yes, hairdryers are available in each rooms.

Do you have pet restriction policy?

We regret that pets are not allowed in our hotel.

Do you have rooms with a bathtub?

We regret that we don't have room with bathtub.

Do you offer an airport transfer service?

Yes, you can inform our receptionist at least 3 days before to arrange the service at a charge.

Do you provide a service for late check-out?

Yes, subject to availability.

Do you provide safety deposit box in the room?

Yes, safety deposit boxes are available in each rooms.

Does my room reservation require any guarantee?

Yes, credit card details required for guarantee.

Does the internet rate include breakfast?

Internet rate is available for reservation include and exclude breakfast.

How do I cancel my hotel reservation without a charge?

Cancellation is based on cancellation policy written in your booking confirmation letter.

How do I get to the hotel?

Our hotel can be reach approximately 8 minutes by Taxi from Ngurah Rai International Airport.

How far is the hotel from the Beach?

Swiss-Belhotel Tuban approximately 10 minutes to German Beach and 26 minutes to Seminyak Beach.


How far is the hotel from the downtown shopping areas?

Lippo Mall Kuta approximately 0,8km from our hotel.

How far is the nearest hospital to the hotel?

Siloam Hospital approximately 4km from our hotel.

How many people can stay in one room?

2 persons per room, however kids able to sharing bed with parents.

Is a babysitting service available?

We regret this service is not available.


Is it possible to check-in earlier?

Yes, it is possible. Subject to availability.

Is there a swimming pool in the hotel?

Yes, there is.

What are the standard check-in and check-out times of the hotel?

Check-in time is at 14.00h and check-out time at 12.00 noon.

What types of rooms are available in the hotel?

Swiss-Belhotel Tuban has Deluxe Room, Grand Deluxe Room, Triple Room and Suite.

Where is breakfast served and at what times?

Breakfast is served at Swiss-Cafe Restaurant from 7am to 11am.

Where is the nearest bank or currency exchange?

Bank or currency exchange are available in Tuban Area, approximately 5 minutes by car.

Can we do check-in in the midnight?

Yes, you can. Please inform our friendly Receptionist regarding your estimated time arrival to keep your reservation.

What time is checkin from?

Checkin is from 2pm.


What time does your restaurant open for breakfast?

Our breakfast is open from 6.30am – 11.00am.


Do you offer a free shuttle to a shopping mall?

Yes, we do. We provide a free shuttle to Discovery Shopping Mall.


How far is the hotel from the shopping center?

The hotel is only 2.3km from Discovery Shopping Mall which features a beachside location with an amphitheater on the sands of Kuta Beach. The Lippo mall is located only 2km from the hotel or to walk it's around 15 minutes.


How far is the hotel from the airport?

The hotel is 3.5km from the airport, which is 5 minutes drive by car. Airport transfer is available upon request.


Showing 1 to 37 out of 37 results found

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