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FAQs

Showing 1 to 25 out of 25 results found

Can I connect to the Internet from my room?

Yes, Free WIFI available in all resort area.


Is half or full board available?

Yes, and it can be chosen as an add-on upon booking your villa on our MAUA website.


Do you have 24-hour room service?

Our Room Service is available from 7:00 AM until 22:00 PM.


Do guests allow to smoke in the hotel areas?

A smoking area is provided in Aroha Bar.


Does your hotel provide halal food?

We don’t provide halal food but we do have pork-free food on our menu and upon request.


Is it possible to check in earlier?

Early check-in is subject to availability.


Do you provide laundry service in your hotel?

Yes, we provide laundry service.


Is there any room deposit required?

A deposit of IDR 500,000 is required on arrival. This will be collected by credit card or by cash. During your stay can use the deposit to pay your other expenses or if not, the deposit will be returned upon check out.


Do you have a pet policy?

We do not allow pets in Maua.


Are baby cots available?

Yes, It’s available.


How far is the hotel from the beach?

The nearest Crystal Bay beach is only 10 minutes by car from Maua.


Does the hotel have a pool/spa/sauna and what are the hours?

Our main pool opens from 7:00 AM until 8:00 PM; meanwhile, all the villas are with private swimming pools. Our Spa opens daily from 9:00 AM until 9:00 PM, advance booking recommended.


Can I pay cash at checkout?

Yes, you can.


Are Extra Beds available and is there a charge?

We don’t provide an extra bed but, we can set the sofa as a sofa bed without additional charge.


Do you serve alcohol?

Yes, alcohol is served at Kowhai Restaurant, Aroha Bar and in the comfort of your Villa.


How can I get to the hotel?

You can reach Maua, which is located on Nusa Penida Island, by taking a boat from Sanur harbor, Kusamba harbor, or Padang Bay harbor. Please contact our reservation to arrange the boat transfer for your convenience. We can also arrange a transfer by Helicopter if you prefer to arrive at Nusa Penida by air.


What is the star rating of your hotel?

Maua Nusa Penida is a beautiful 5-star hotel.


What is the check-out time?

Our check-out time is at 11:00 am.


Will you charge my credit card at the time of reservation?

Credit card is required as a guarantee only for late cancellations and no shows. We will charge your credit card if you book any rate that requires prepayment at the time of booking. Please check the rate terms and conditions before doing a reservation.


Can you arrange for a boat transfer and pick up from the harbor to Maua?

Yes, we can. Just inform us and we can do the arrangement. We will then send you the boat schedule that you pick and we will arrange it for you.


Do you provide an airport shuttle?

We don’t have a shuttle available, but we can arrange transport from Airport to Sanur harbor where you can take fast boat to Nusa Penida Island.


What is the check-in time?

Our check-in time is at 14:00.


Where is Maua Nusa Penida located?

Maua is in Nusa Penida Island, of Klungkung regency in Sakti Village.


Do you have inter-connecting rooms?

We do have 1 bedroom category Villa and 2-bedrooms villa that is suitable for family, but none of the villas are inter-connecting.


Do you provide a lunch buffet and could you also provide me a list of dishes?

In Maua our Kowhai restaurant serves a la carte food, however our list of menus can be provided upon guest request.


Showing 1 to 25 out of 25 results found