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Terms & Conditions

All contents of this web site ("Site") are provided by Swiss-Belhotel Group Terms & Conditions and will answer your questions regarding how we respect and treat the information you provide to us. Swiss-Belhotel Group comprises of Swiss-Belhotel International Limited Unit 904, 9/F AXA Centre 151-159 Gloucester Road, Wanchai, Hong-Kong and Swiss-Belhotel International UK limited Suite 250, 162-168 Regent Street, London W1B 5TD, United Kingdom and Swiss-Belhotel International Australia (York) Pty Ltd, 5 York Street, Sydney NSW 2000. 

For the purposes of these Terms and Conditions "We", "Our" and "Us" refer to  Swiss-Belhotel Group comprising of Swiss-Belhotel International Limited Unit 904, 9/F AXA Centre 151-159 Gloucester Road, Wanchai, Hong-Kong and Swiss-Belhotel International UK limited Suite 250, 162-168 Regent Street, London W1B 5TD, United Kingdom and Swiss-Belhotel International Australia (York) Pty Ltd, 5 York Street, Sydney NSW 2000. Please review these Terms and Conditions carefully before using this Site.

Your use of this Site indicates your irrevocable agreement to be bound by these Terms and Conditions (as may be amended by Us from time to time). If you do not agree to be bound by these Terms and Conditions please stop accessing and using this Site immediately.

In addition to any booking terms specified for a particular hotel at the time of booking all hotel bookings made via this Site are subject to the following terms:
  • All reservations must be guaranteed with a valid credit card;
  • Standard Check-in as 2 pm and check out is 12 noon;
  • Valid identification must be presented upon check in; and
  • Visas may be required for certain nationalities.
Official documents to provide on check in:
In order to comply with government regulations, your ID card or passport must be presented upon check-in at our hotel, according to the name in the reservation. Copies of the identification will then be submitted to the relevant government offices.

Credit Card payments:
Credit card used for the payment must be presented upon check-in. If guest's name is different from credit card holder, proper credit card authorization must be processed prior to arrival.

Currency Conversions:
Please note that the currency conversions shown on the Site are for information only. In some Hotels booking will be made in USD currency and subject to prevailing hotel's currency exchange. In other Hotel bookings will be made in the local currency originally displayed for the relevant hotel. Currency conversion rate will vary from time to time. Any reliance upon the currency rates provided is at your own risk and We accept no responsibility for any adverse consequences.

Data Protection:
You can access most of the areas of the Site without registering with Us but certain areas (such as room or restaurant bookings) may require you to register. Any personal information you supply to Us when you use this Site will be used in accordance with Our Privacy Policy.

Fees and Costs:
All information, documents, images and other materials provided on Our Site (as well as the organization and layout of this Site) together with the underlying software code are owned either directly by Us or by Our licensors. Without Our prior written permission, you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material (whether in hardcopy, electronic or any other form) on this Site or the underlying software code whether in whole or in part. However, the contents of this Site may be downloaded, printed or copied for your personal non-commercial use. Any unauthorized use of this Site may result in a violation of copyright laws, trademark laws, the laws of privacy and publicity, and communication regulations and statutes. Nothing in this Site should be construed to be a grant of a license, ownership or any other proprietary right in this Site, its contents or the underlying software code. All rights not expressly granted in these Terms and Conditions are reserved.

User Content:
Whenever you make use of a facility on this Site that allows you to upload your own content such as photographs, videos, comments etc ("User Content"), or to make contact with other users of our Site, you must comply with the acceptable use obligations below. You warrant that you have the right to upload the User Content and that any such User Content complies with these Terms and Conditions, and you indemnify us for any breach of that warranty. You acknowledge that any User Content and associated personal information you choose to upload may be viewed and downloaded by other users of this Site and redistributed through the internet or other media channel. Any User Content will be considered non-confidential and non-proprietary, and We have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any User Content constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any User Content on our Site. We have the right to remove any User Content on our Site if, in our opinion, such material does not comply with these Terms and Conditions.

Acceptable Use:
You may only use this Site in accordance with these Terms and Conditions and, in any event, for lawful and proper purposes which includes complying with all applicable laws, regulations and codes of practice within Malaysia and any other jurisdiction from which you are accessing this Site.

In particular, you agree that you will not (a) post, transmit or disseminate any information or User Content on or via this Site which is or may be threatening, harmful, obscene, indecent, offensive, pornographic, abusive, inflammatory, defamatory or otherwise illegal or which may give rise to civil liability, or is otherwise contrary to the law of any country; (b) use this Site in a manner which causes or may cause an infringement of the rights of any other or is in breach of confidence or privacy; (c) make any booking which is unauthorized, false or fraudulent; (d) use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of this Site including but not limited to uploading or making available files containing corrupt data, viruses, logic bombs, Trojan horses, worms, harmful components or other malicious software or harmful data via whatever means; (e) deface, alter or interfere with the front end 'look and feel' of this Site or the underlying software code; (f) take any action that imposes an unreasonable or disproportionately large load on this Site or related infrastructure; or (g) obtain or attempt to obtain unauthorized access, via whatever means, to any of Our networks.

Without prejudice to any of Our other rights (whether at law or otherwise) We reserve the right to (a) cancel your bookings without reference to you; and/or (b) deny you access to this Site where We believe (in Our absolute discretion) that you are in breach of any of these Terms and Conditions.

We reserve the right to make updates to the information, services, products and other materials on this Site at any time without notice. We may also modify these Terms and Conditions at any time, and such modification shall be effective immediately upon posting of the modified Terms and Conditions on this Site. Accordingly, your continued access or use of this Site is deemed to be your irrevocable acceptance of the modified Terms and Conditions.

Limitation of Liability:
You agree that you do not (and will not) have any right to bring an action (of any nature) against Us or any company or entity managed or operated by Us, or Our or their affiliated, associated or subsidiary companies or the officers, directors, managers, shareholders or staff thereof (together the "Swiss-Belhotel International Entities") with respect to or in connection with the use of this Site. Further, in no event will We or any of the Swiss-Belhotel International Entities be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of or in connection with the access to, or the use of this Site or any information contained in it, including loss of profit and the like whether or not in the contemplation of the parties and whether based on breach of contract, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages.

Disclaimer of Warranty:
We provide this Site on an "as is" and "as available" basis and without any warranty or condition, express, implied, statutory or otherwise. We and the Swiss-Belhotel International Entities, specifically disclaim all implied warranties of title, merchantability, fitness for a particular purpose and non-infringement, to the maximum extent that such disclaimers are held to be valid. In particular and without limiting the foregoing, although reasonable care has been taken to ensure that the information contained on this Site is accurate, We do not give any warranties of accuracy, reliability or fitness for any purpose for the information contained on the Site to you or any other party. Use of information contained on the Site is at your own risk and We are not responsible for any adverse consequences arising out of such use.


You agree to indemnify and keep Us indemnified from and against all costs, claims, demands, liabilities, expenses, damages or losses (including without limitation direct losses, consequential losses, loss of profit and loss of reputation, and all interest, penalties and legal and other professional costs and expenses) arising out of or in connection with your breach of these Terms and Conditions.

Affiliates and other Links:
We do not review, monitor or endorse any third party web sites linked to Our Site and We are not responsible for the content of any web site linked to Our Site. Your access to any web site that links to Our Site is at your sole risk. We are not responsible for the information, material, products, or services contained on or accessible through such other web sites and will not be liable for any form of loss or damage arising as a result of or in connection with your visits to such web sites. Any links to other web sites are provided merely for the convenience of the users of this Site and the inclusion of these links does not imply an endorsement of the linked web sites or the content therein. In addition, you agree not to link your web site or any other third party web site to Our Site or frame Our Site as part of any other web site without Our express prior written consent. To request such consent, you may send an e-mail message to the following address We reserve the right, at any time and for any reason not prohibited by law, to deny permission to anyone to link a web site to, or frame, Our Site. We reserve the right to withdraw Our consent at any time to a link to, or framing of, Our Site at Our sole discretion without notice.

Governing Law and Jurisdiction:
Your use of this Site and the operation of these Terms and Conditions shall be governed by and construed in accordance with the laws and regulations of and applicable in Hong Kong. You agree, acknowledge, and submit to the Court of Hong Kong having non-exclusive jurisdiction over all and any dispute or difference between us arising out of or in connection with this Agreement.

Our failure to enforce the strict performance of any provision of these Terms and Conditions or the documents it incorporates by reference will not constitute a waiver of Our right to subsequently enforce such provision or any other provisions of these Terms and Conditions or the documents it incorporates by reference.

If any provision (or part thereof), of these Terms or Conditions shall be deemed unlawful, void, or for any reason unenforceable then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

Complete Agreement:
These Terms and Conditions and the documents incorporated by reference constitute all the terms of your agreement with Us relating to your use of this Site. Save as otherwise provided in these Terms and Conditions and the documents incorporated by reference, you acknowledge that you shall have no remedy in respect of any statement, representation, warranty or understanding (whether negligently or innocently) made by Us, Swiss-Belhotel International Entities, any of Our or Swiss-Belhotel International Entities' staff, directors, agents, consultants or representatives (and whether authorized or not for this purpose).

Contact Us:
If you have any questions, concerns or complaints in relation to the Site or these Terms and Conditions please contact us by sending an email to