Frequently Asked Questions

Find answers to common questions about reservations, check-in and check-out times, hotel policies, payments, loyalty benefits, and stay information. Our Frequently Asked Questions page is designed to provide quick and helpful guidance, making it easier for guests to plan their stay with confidence and convenience at Swiss-Belhotel International properties worldwide.

General

  • When is your check-in & check-out time at Swiss-Belresidences Rasuna Epicentrum?
    The check-in time at Swiss-Belresidences Rasuna Epicentrum is 2:00 pm and the check-out time is 12:00 pm.
  • Does Swiss-Belresidences Rasuna Epicentrum allow pets?
    Pets are not allowed at Swiss-Belresidences Rasuna Epicentrum.
  • Does Swiss-Belresidences Rasuna Epicentrum have electric vehicle charging stations?
    No, Swiss-Belresidences Rasuna Epicentrum currently does not offer electric vehicle charging stations.
  • What is Swiss-Belresidences Rasuna Epicentrum's cancellation policy?
    At Swiss-Belresidences Rasuna Epicentrum, reservation cancellations can be made up to 1 day prior to the check-in date (D-1). Any cancellation made on the same day of check-in will not be accepted and the full charge will apply.
  • What payment methods does Swiss-Belresidences Rasuna Epicentrum accept?
    Swiss-Belresidences Rasuna Epicentrum accepts the following payment methods: Credit Cards (Visa, Mastercard, American Express), UnionPay, and Bank Transfer/Virtual Account (BCA, BRI, BNI, Mandiri, and Permata Bank).
  • Is Swiss-Belresidences Rasuna Epicentrum accessible for guests with disabilities?
    Yes, Swiss-Belresidences Rasuna Epicentrum offers accessible facilities. Please contact us in advance to ensure your specific requirements are accommodated.
  • What is the nearest airport from Swiss-Belresidences Rasuna Epicentrum?
    The nearest airport to Swiss-Belresidences Rasuna Epicentrum is Bandara International Soekarno-Hatta, located approximately 35 km away.

Rooms

  • Is a minibar available in the Swiss-Belresidences Rasuna Epicentrum rooms?
    Yes, minibar available only at Executive Room
  • Are smoking rooms available at Swiss-Belresidences Rasuna Epicentrum?
    Swiss-Belresidences Rasuna Epicentrum provides designated smoking and non-smoking rooms.
  • Are connecting rooms available at Swiss-Belresidences Rasuna Epicentrum?
    Connecting rooms are available at Swiss-Belresidences Rasuna Epicentrum upon request and subject to availability. Kindly contact the hotel directly via phone or email at the time of booking to confirm availability.
  • Do Swiss-Belresidences Rasuna Epicentrum offer rooms with specific views?
    Yes, our rooms offer City, Pool, and Street views. Please refer to the room description or contact the hotel directly for further details.
  • Do the rooms at Swiss-Belresidences Rasuna Epicentrum have private bathrooms?
    Yes, all rooms at Swiss-Belresidences Rasuna Epicentrum have private bathrooms.

Restaurant

  • What dining options are available at Swiss-Belresidences Rasuna Epicentrum?
    Swiss-Belresidences Rasuna Epicentrum features several dining outlets, including Epic Lounge and Bar with a selection of Indonesia, Asian, and International. Please visit our Dining page or contact the hotel for further details.
  • What are the restaurant at Swiss-Belresidences Rasuna Epicentrum operating hours?
    Operating hours vary by outlet at Swiss-Belresidences Rasuna Epicentrum. Please refer to our Dining page or contact us for the latest information.
  • Is room service available at Swiss-Belresidences Rasuna Epicentrum?
    Room service at Swiss-Belresidences Rasuna Epicentrum is available daily 6 AM - 10 PM
  • Can dietary requirements be accommodated at Swiss-Belresidences Rasuna Epicentrum?
    Yes, we strive to accommodate dietary requirements at Swiss-Belresidences Rasuna Epicentrum. Kindly inform us in advance of any special requests.
  • Can breakfast be booked as an add-on at Swiss-Belresidences Rasuna Epicentrum?
    Yes, breakfast at Swiss-Belresidences Rasuna Epicentrum can be added to your stay. Please inquire at the Front Office upon check-in for details.

Facilities

  • Is parking available at Swiss-Belresidences Rasuna Epicentrum?
    Parking is available and free of charge for in-house guests at Swiss-Belresidences Rasuna Epicentrum.
  • Is Wi-Fi available at Swiss-Belresidences Rasuna Epicentrum?
    Complimentary Wi-Fi is available in all areas at Swiss-Belresidences Rasuna Epicentrum
  • Does Swiss-Belresidences Rasuna Epicentrum provide airport transfer services?
    Yes, Swiss-Belresidences Rasuna Epicentrum provides airport transfer services upon request. Additional charges may apply.
  • Does Swiss-Belresidences Rasuna Epicentrum have a swimming pool?
    Yes, Swiss-Belresidences Rasuna Epicentrum features a swimming pool for guest use. With operational hours 6 AM - 6 PM
  • Are spa or wellness services available at Swiss-Belresidences Rasuna Epicentrum?
    Spa and wellness services are available at Swiss-Belresidences Rasuna Epicentrum. Please contact the hotel for details and operating hours.
  • Is there a fitness center or gym available at Swiss-Belresidences Rasuna Epicentrum?
    A fitness center and gym is available at Swiss-Belinn Indramayu for guest use. With operational hours 6 AM - 10 PM
  • Is laundry or dry-cleaning service available at Swiss-Belresidences Rasuna Epicentrum?
    Yes, Swiss-Belresidences Rasuna Epicentrum provides laundry services for an additional charge.
  • Does Swiss-Belresidences Rasuna Epicentrum provide meeting or event facilities?
    Yes, Swiss-Belresidences Rasuna Epicentrum offers meeting and event facilities. Please visit our Meeting & Events page or contact the hotel for further details and arrangements.