Frequently Asked Questions

Find answers to common questions about reservations, check-in and check-out times, hotel policies, payments, loyalty benefits, and stay information. Our Frequently Asked Questions page is designed to provide quick and helpful guidance, making it easier for guests to plan their stay with confidence and convenience at Swiss-Belhotel International properties worldwide.

General

  • When is your check-in & check-out time at Swiss-Belinn Singkawang?
    The check-in time at Swiss-Belinn Singkawang is 2:00 pm and the check-out time is 12:00 pm
  • Does Swiss-Belinn Singkawang allow pets?
    Pets are not allowed at Swiss-Belinn Singkawang
  • Does Swiss-Belinn Singkawang have electric vehicle charging stations?
    No, Swiss-Belinn Singkawang currently does not offer electric vehicle charging stations.
  • What is Swiss-Belinn Singkawang's cancellation policy?
    At Swiss-Belinn Singkawang, if a booking is canceled within 24 hours prior to arrival or in the event of a no-show, one night’s stay will be forfeited. The booked rates are inclusive of 10% GST.
  • What payment methods does Swiss-Belinn Singkawang accept?
    Swiss-Belinn Singkawang accepts the following payment methods: Credit Cards (Visa, Mastercard, American Express), and Bank Transfer (BCA, BRI, BNI, Mandiri).
  • Is Swiss-Belinn Singkawang accessible for guests with disabilities?
    Yes, Swiss-Belinn Singkawang offers accessible facilities. Please contact us in advance to ensure your specific requirements are accommodated.
  • What is the nearest airport from Swiss-Belinn Singkawang?
    The nearest airport to Swiss-Belinn Singkawang is Singkawang Airport located approximately 19 km away.

Rooms

  • Is a minibar available in the Swiss-Belinn Singkawang rooms?
    Minibar availability varies at Swiss-Belinn Singkawang by room type. It's available in Business Suite Tower 1 & Tower 2, Executive Suite Tower 1 and President Suite Tower 1
  • Are smoking rooms available at Swiss-Belinn Singkawang?
    Swiss-Belinn Singkawang provides designated smoking and non-smoking rooms. Please indicate your preference at the time of booking.
  • Are connecting rooms available at Swiss-Belinn Singkawang?
    Connecting rooms are available at Swiss-Belinn Singkawang upon request and subject to availability. Kindly contact the hotel directly via phone or email at the time of booking to confirm availability.
  • Do Swiss-Belinn Singkawang offer rooms with specific views?
    Yes, Tower 1 our rooms offer Mountain views & City views. Tower 2 offers balcony views and artificial garden views. Please refer to the room description or contact the hotel directly for further details.
  • Do the rooms at Swiss-Belinn Singkawang have private bathrooms?
    Yes, all rooms at Swiss-Belinn Singkawang have private bathrooms
  • Does Swiss-Belinn Singkawang provide extra beds?
    Yes, Swiss-Belinn Singkawang provides extrabed based on availibility
  • Do rooms at Swiss-Belinn Singkawang have a bathtub or shower?
    Yes, Superior ,Deluxe, Grand Deluxe 1, Grand Deluxe 2, Business Suite 2 have shower and Business Suite, Executive Suite & Presidential Suite have bathtub

Restaurant

  • What dining options are available at Swiss-Belinn Singkawang?
    Swiss-Belinn Singkawang features several dining outlets, including BaReLo at Tower 1 serving local & international, D'Corner Cafe offering local, and international cuisine. Please visit our Dining page or contact the hotel for further details.
  • What are the restaurant at Swiss-Belinn Singkawang operating hours?
    Operating hours vary by outlet at Swiss-Belinn Singkawang. Please refer to our Dining page or contact us for the latest information.
  • Is room service available at Swiss-Belinn Singkawang?
    Room service at Swiss-Belinn Singkawang is available 24 hours for your convenience.
  • Can dietary requirements be accommodated at Swiss-Belinn Singkawang?
    Yes, we strive to accommodate dietary requirements at Swiss-Belinn Singkawang. Kindly inform us in advance of any special requests.
  • Can breakfast be booked as an add-on at Swiss-Belinn Singkawang?
    Yes, breakfast at Swiss-Belinn Singkawang can be added to your stay. Please inquire at the Front Office upon check-in for details.
  • Are children charged an additional fee for breakfast at Swiss-Belinn Singkawang?
    Yes, kids above 5 years old will be charged for additional breakfast. Please inquire our Food & Beverages staff for more details

Facilities

  • Is parking available at Swiss-Belinn Singkawang?
    Parking is available and free of charge for in-house guests at Swiss-Belinn Singkawang
  • Is Wi-Fi available at Swiss-Belinn Singkawang?
    Complimentary Wi-Fi is available in all areas at Swiss-Belinn Singkawang
  • Does Swiss-Belinn Singkawang provide airport transfer services?
    No, Swiss-Belinn Singkawang does not provide airport transfer services
  • Does Swiss-Belinn Singkawang have a swimming pool?
    Yes, Swiss-Belinn Singkawang features a swimming pool for guest use located in Tower 1. Pool open hours : 6 am - 6 pm
  • Are spa or wellness services available at Swiss-Belinn Singkawang?
    Spa and wellness services (Only Masssage in Room) are available at Swiss-Belinn Singkawang. Please contact the hotel for details and operating hours
  • Is there a fitness center or gym available at Swiss-Belinn Singkawang?
    No, A fitness center is not available at Swiss-Belinn Singkawang.
  • Is laundry or dry cleaning service available at Swiss-Belinn Singkawang?
    Yes, Swiss-Belinn Singkawang provides laundry services for an additional charge
  • Does Swiss-Belinn Singkawang provide meeting or event facilities?
    Yes, Swiss-Belinn Singkawang offers meeting and event facilities. Please visit our Meeting & Events page https://www.swiss-belhotel.com/meeting-venues/swiss-belinn-singkawang or contact the hotel for further details and arrangements.