Frequently Asked Questions

Find answers to common questions about reservations, check-in and check-out times, hotel policies, payments, loyalty benefits, and stay information. Our Frequently Asked Questions page is designed to provide quick and helpful guidance, making it easier for guests to plan their stay with confidence and convenience at Swiss-Belhotel International properties worldwide.

General

  • When is your check-in & check-out time at Swiss-Belhotel Borneo Samarinda?
    The check-in time at Swiss-Belhotel Borneo Samarinda is 2:00 pm and the check-out time is 12:00 pm.
  • Does Swiss-Belhotel Borneo Samarinda allow pets?
    Pets are not allowed at Swiss-Belhotel Borneo Samarinda.
  • Does Swiss-Belhotel Borneo Samarinda have electric vehicle charging stations?
    No, Swiss-Belhotel Borneo Samarinda currently does not offer electric vehicle charging stations.
  • What is Swiss-Belhotel Borneo Samarinda's cancellation policy?
    Referring to the Best Flexible Rate (BFR) cancellation policy, sample: At Swiss-Belhotel Borneo Samarinda, if a booking is canceled within 24 hours prior to arrival or in the event of a no-show, one night’s stay will be forfeited. The booked rates are inclusive of 10% GST.
  • What payment methods does Swiss-Belhotel Borneo Samarinda accept?
    Swiss-Belhotel Borneo Samarinda accepts the following payment methods: Credit Cards (Visa, Mastercard, American Express), UnionPay, and Bank Transfer/Virtual Account (BCA, BRI, BNI, Mandiri, and Permata Bank).
  • Is Swiss-Belhotel Borneo Samarinda accessible for guests with disabilities?
    Yes, Swiss-Belhotel Borneo Samarinda offers accessible facilities. Please contact us in advance to ensure your specific requirements are accommodated.
  • What is the nearest airport from Swiss-Belhotel Borneo Samarinda?
    The nearest airport to Swiss-Belhotel Borneo Samarinda is Aji Pangeran Tumenggung Airport, located approximately 18 km away.

Rooms

  • Is a minibar available in the Swiss-Belhotel Borneo Samarinda rooms?
    Minibar availability at Swiss-Belhotel Borneo Samarinda only at President Suite Room
  • Are smoking rooms available at Swiss-Belhotel Borneo Samarinda?
    Swiss-Belhotel Borneo Samarinda provides designated smoking and non-smoking rooms. Please indicate your preference at the time of booking.
  • Are connecting rooms available at Swiss-Belhotel Borneo Samarinda?
    Connecting rooms are available at Swiss-Belhotel Borneo Samarinda upon request and subject to availability. Kindly contact the hotel directly via phone or email at the time of booking to confirm availability.
  • Do Swiss-Belhotel Borneo Samarinda offer rooms with specific views?
    Yes, our rooms offer Mahakam River views, and City View views. Please refer to the room description or contact the hotel directly for further details.
  • Do the rooms at Swiss-Belhotel Borneo Samarinda have private bathrooms?
    Yes, all rooms at Swiss-Belhotel Borneo Samarinda have private bathrooms.

Restaurant

  • What dining options are available at Swiss-Belhotel Borneo Samarinda?
    Swiss-Belhotel Borneo Samarinda offers a variety of dining options, including restaurants and lounges serving local and international cuisine.
  • What are the restaurant at Swiss-Belhotel Borneo Samarinda operating hours?
    Operating hours vary by outlet at Swiss-Belhotel Borneo Samarinda. Please refer to our Dining page or contact us for the latest information.
  • Is room service available at Swiss-Belhotel Borneo Samarinda?
    Room service at Swiss-Belhotel Borneo Samarinda is available 24 hours for your convenience
  • Can dietary requirements be accommodated at Swiss-Belhotel Borneo Samarinda?
    Yes, we strive to accommodate dietary requirements at Swiss-Belhotel Borneo Samarinda. Kindly inform us in advance of any special requests.
  • Can breakfast be booked as an add-on at Swiss-Belhotel Borneo Samarinda?
    Yes, breakfast at Swiss-Belhotel Borneo Samarinda can be added to your stay. Please inquire at the Front Office upon check-in for details.

Facilities

  • Is parking available at Swiss-Belhotel Borneo Samarinda?
    Parking is available and free of charge for in-house guests at Swiss-Belhotel Borneo Samarinda.
  • Is Wi-Fi available at Swiss-Belhotel Borneo Samarinda?
    Complimentary Wi-Fi is available in all areas at Swiss-Belhotel Borneo Samarinda.
  • Does Swiss-Belhotel Borneo Samarinda provide airport transfer services?
    Yes, Swiss-Belhotel Borneo Samarinda provides airport transfer services upon request. Additional charges may apply.
  • Does Swiss-Belhotel Borneo Samarinda have a swimming pool?
    Yes, Swiss-Belhotel Borneo Samarinda features a swimming pool for guest use. Please contact the hotel for operating hours and further details.
  • Are spa or wellness services available at Swiss-Belhotel Borneo Samarinda?
    Spa and wellness services are available at Swiss-Belhotel Borneo Samarinda. Please contact the hotel for details and operating hours.
  • Is there a fitness center or gym available at Swiss-Belhotel Borneo Samarinda?
    A fitness center and gym is available at Swiss-Belhotel Borneo Samarinda for guest use. Please confirm the operating hours and details at the Front Office upon check-in.
  • Is laundry or dry cleaning service available at Swiss-Belhotel Borneo Samarinda?
    Yes, Swiss-Belhotel Borneo Samarinda provides laundry and dry-cleaning services for an additional charge.
  • Does Swiss-Belhotel Borneo Samarinda provide meeting or event facilities?
    Yes, Swiss-Belhotel Borneo Samarinda offers meeting and event facilities. Please visit our Meeting & Events page https://www.swiss-belhotel.com/meeting-venues/swiss-belhotel-borneo-samarinda?p=base&c=property-select&lg=en-US or contact the hotel for further details and arrangements.