Frequently Asked Questions

Find answers to common questions about reservations, check-in and check-out times, hotel policies, payments, loyalty benefits, and stay information. Our Frequently Asked Questions page is designed to provide quick and helpful guidance, making it easier for guests to plan their stay with confidence and convenience at Swiss-Belhotel International properties worldwide.

General

  • When is your check-in & check-out time at Swiss-Belhotel Balikpapan?
    The check-in time at Swiss-Belhotel Balikpapan starts from 2:00 PM, and check-out time is until 12:00 PM (noon).
  • Does Swiss-Belhotel Balikpapan allow pets?
    No, pets are not allowed at Swiss-Belhotel Balikpapan. This property does not permit pets or service animals
  • Does Swiss-Belhotel Balikpapan have electric vehicle charging stations?
    Yes, Swiss-Belhotel Balikpapan has electric vehicle charging stations (subject to availability).
  • What is Swiss-Belhotel Balikpapan's cancellation policy?
    Referring to the Best Flexible Rate (BFR) cancellation policy, sample: At Swiss-Belhotel Balikpapan, if a booking is canceled within 24 hours prior to arrival or in the event of a no-show, one night’s stay will be forfeited. The booked rates are inclusive of 10% GST.
  • What payment methods does Swiss-Belhotel Balikpapan accept?
    Swiss-Belhotel Balikpapan accepts the following payment methods: Credit Cards (Visa and Mastercard), Debit Card, and Bank Transfer (BNI and Mandiri).
  • Is Swiss-Belhotel Balikpapan accessible for guests with disabilities?
    Yes, Swiss-Belhotel Balikpapan offers accessible facilities. Please contact us in advance to ensure your specific requirements are accommodated.
  • What is the nearest airport from Swiss-Belhotel Balikpapan?
    Swiss-Belhotel Balikpapan is approximately 9.8 km from Sultan Aji Muhammad Sulaiman Sepinggan International Airport, which takes about 15 minutes by car, depending on traffic.

Rooms

  • Is a minibar available in the Swiss-Belhotel Balikpapan rooms?
    Minibar is not available in the rooms at Swiss-Belhotel Balikpapan.
  • Are smoking rooms available at Swiss-Belhotel Balikpapan?
    Swiss-Belhotel Balikpapan provides designated smoking and non-smoking rooms. Please indicate your preference at the time of booking.
  • Are connecting rooms available at Swiss-Belhotel Balikpapan?
    Connecting rooms at Swiss-Belhotel Balikpapan are subject to availability. Guests are advised to contact the hotel directly to check availability and request connecting rooms when making a reservation.
  • Do Swiss-Belhotel Balikpapan offer rooms with specific views?
    Yes, some rooms at Swiss-Belhotel Balikpapan offer specific views, including city views and sea views, depending on the room type selected. Please check the room description for details when booking.
  • Do the rooms at Swiss-Belhotel Balikpapan have private bathrooms?
    Yes, the rooms at Swiss-Belhotel Balikpapan have private bathrooms with shower facilities for guests.
  • Are family rooms available at Swiss-Belhotel Balikpapan?
    Yes, Swiss-Belhotel Balikpapan offers room options that are suitable for families, including spacious rooms that can accommodate multiple guests.

Restaurant

  • What dining options are available at Swiss-Belhotel Balikpapan?
    Swiss-Belhotel Balikpapan offers a variety of dining options, including restaurants and lounges serving local and international cuisine.
  • What are the restaurant at Swiss-Belhotel Balikpapan operating hours?
    Operating hours vary by outlet at Swiss-Belhotel Balikpapan. Please refer to our Dining page or contact us for the latest information.
  • Is room service available at Swiss-Belhotel Balikpapan?
    Room service at Swiss-Belhotel Balikpapan is available 24 hours for your convenience.
  • Can dietary requirements be accommodated at Swiss-Belhotel Balikpapan?
    Yes, we strive to accommodate dietary requirements at Swiss-Belhotel Balikpapan. Kindly inform us in advance of any special requests.
  • Can breakfast be booked as an add-on at Swiss-Belhotel Balikpapan?
    Yes, breakfast at Swiss-Belhotel Balikpapan can be added to your stay. Please inquire at the Front Office upon check-in for details.

Facilities

  • Is parking available at Swiss-Belhotel Balikpapan?
    Parking is available and free of charge for in-house guests at Swiss-Belhotel Balikpapan.
  • Is Wi-Fi available at Swiss-Belhotel Balikpapan?
    Complimentary Wi-Fi is available in all areas at Swiss-Belhotel Balikpapan.
  • Does Swiss-Belhotel Balikpapan provide airport transfer services?
    Yes, Swiss-Belhotel Balikpapan provides airport transfer services upon request. Additional charges may apply.
  • Does Swiss-Belhotel Balikpapan have a swimming pool?
    Yes, Swiss-Belhotel Balikpapan features a swimming pool for guest use. Please contact the hotel for operating hours and further details.
  • Are spa or wellness services available at Swiss-Belhotel Balikpapan?
    Spa and wellness services are available at Swiss-Belhotel Balikpapan. Please contact the hotel for details and operating hours.
  • Is there a fitness center or gym available at Swiss-Belhotel Balikpapan?
    A fitness center and gym is available at Swiss-Belhotel Balikpapan for guest use. Please confirm the operating hours and details at the Front Office upon check-in.
  • Is laundry or dry-cleaning service available at Swiss-Belhotel Balikpapan?
    Yes, Swiss-Belhotel Balikpapan provides laundry and dry-cleaning services for an additional charge.
  • Does Swiss-Belhotel Balikpapan provide meeting or event facilities?
    Yes, Swiss-Belhotel Balikpapan offers meeting and event facilities. Please visit our Meeting & Events page or contact the hotel for further details and arrangements.
  • Are there any nearby shopping malls close to Swiss-Belhotel Balikpapan?
    Yes, there are several shopping malls near Swiss-Belhotel Balikpapan, including Plaza Balikpapan, Balikpapan Ocean Square, and Balikpapan Trade Center, all within walking distance