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FAQs

Showing 1 to 29 out of 29 results found

Are baby cots available for the rooms?

Yes, subject to availability.

Are we able to add extra bed in our room and how much does it cost?

No, extra bed service is not available in our hotel.

Are your hotel rates per room or per person?

All the rates is charge per room.

Can baggage be stored at the hotel whilst I travel to another location in New Zealand?

Yes, with certain limit time.

Can I connect to the Internet from my room?

All rooms offer Free unlimited Wi-Fi and free local, national, international and mobile calls (conditions apply). Our One and Two Bedroom Apartments offer a desktop computer and printer for your use. 

Do you have 24 hour room service?

We regret that we don't have 24 hours room service in our hotel.

Do you have a pet policy?

Yes we welcome pets however we have very limited pet friendly suites so please call us to inquire about availability.

Do you have a tour desk where I can book excursions during my stay?

We can certainly assist you in booking trips! Reception staff at Swiss-Belsuites Pounamu are very experienced with what Queenstown has to offer and can certainly make some great suggestions and recommendations. If you would like to book trips before you arrive, simply give us a call or email and we can arrange it for you! Alternatively once you arrive, Reception can book your trips as and when you like. We have a large selection  of brochures you can look through.

Do you have any special packages for honeymoons and anniversaries?

Yes, we have.

For more information and reservation, please contact us at +643 442 4868 or email to enquiries@pounamuapartments.co.nz.

Do you have hairdryers in the rooms?

Yes, we have.

Do you have rooms with a bathtub?

Yes, we have.

Do you provide a service for late check-out?

Yes subject to availability.

 

Does my room reservation require any guarantee?

Yes a valid credit card is required for all the bookings.

Does the internet rate include breakfast?

Internet rate available for room only options, since we don't have F&B Outlet in our Hotel.

How do I cancel my hotel reservation without a charge?

If it’s a non refundable booking we wont be able to cancel your booking however if it’s a flexible booking call us and we will assist you.

How do I get to the hotel?

Swiss-Belsuites Pounamu is located just 10 minutes from Queenstown Airport. Turn left at the BP roundabout onto Frankton Road.  Skip the first driveway, come around the bend and turn right into the main entrance of Swiss-Belsuites Pounamu.  

How far is the hotel from the downtown shopping areas?

We are a short 10-15 minutes walk from the Center of Queenstown or a 4-5 minutes drive. If you don’t fancy the walk (or if the weather is too wet!) then we have corporate rates with Green Cabs NZD$10* to or from town Center.

How far is the hotel from the Lake Front?

Queenstown Lake Front is 14 minutes walk, 4 minutes drive, or Frankton Arm Lakefront is 2 minutes walk.

How far is the nearest hospital to the hotel?

The Medical Centre in town is located on Isle street, a 20 minutes walk or 5 minutes drive away. Their operating hours are from  Monday – Friday 8:30 am – 5pm. 

Accident and Medical is open weekdays between 8:00am and 8pm. During the weekends Accident and Medical is open from 9:00 am until 8pm. Contact phone number:  +64 3 441 0501.

Lake District Hospital is 10 minutes drive , located in Frankton, Queenstown.

How many people can stay in one room?

Maximum 2 people per 1 Bedroom Suite or Alpine Studio Room. Maximum 4 people per 2 Bedroom Suite (Exception 1 child under 12 months is at no charge).

Is a babysitting service available?

We provide Guests with a babysitting service which is available on request at Reception however subject to availability.

Is it possible to check-in earlier?

Yes subject to availability.

Is there a safety deposit box available at the hotel?

We regret that we don't have safety deposit box at this time.

Is there a swimming pool in the hotel?

We regret that we don't have swimming pool in our hotel.

What are local tourist attraction?

Queenstown, New Zealand, sits on the shores of the South Island’s Lake Wakatipu, set against the dramatic Southern Alps. Renowned for adventure sports, it’s also a base for exploring the region’s vineyards and historic mining towns. There's bungee jumping off Kawarau Gorge Suspension Bridge and jet-boating on the Shotover and Dart rivers. In winter, there's skiing on the slopes of The Remarkables and Coronet Peak.

Day Trips and Excursions: Milford Sound, Doubtful Sound trips, Central Otago Wine Tours, Walter Peak High Country Farm aboard the SS ‘Earnslaw,’ a vintage steamship, Visit ‘The Lord of the Rings’ filming locations in Glenorchy, Skippers Canyon 4WD Tour; Skyline Queenstown Gondola; Kiwi Birdlife Park; Stargazing; Catlins Discovery Tour; Dart Stables; Clay Target Shooting; Queenstown Centre for Creative Photography; High Country Discovery Tours; Indoor Skydiving, ThrillzoneKidz Club Queenstown; Fear Factory Queenstown Haunted Attraction; SITE Trampoline; Odyssey Sensory Maze Odyssey Sensory Maze; Alpine Aqua land; Go Karting; Millbrook Resort Golf, Jack's Point Golf, Frankton Golf Centre, Arrowtown Golf Club, The Hills Golf Club

Air, Helicopter & Balloon Tours; Milford Sound; Alpine Scenic Flight from Queenstown; Glacier Explorer Flight from Queenstown; Remarkables Mountain Range Helicopter Flight from Queenstown Cruises, Sailing & Water Tours; Altitude Golf by Helicopter from Queenstown; Ski Touring; Heli-E-Bike with Over The Top; Sunrise Hotair Balloons; Tandem Hang Gliding and Paragliding; Helicopter and Wine Combo; Over The Top - the helicopter company Over The Top Golf

Cultural & Theme Tours; Art Galleries; Gold Panning; Museums; Maori Culture, Historical Arrowtown Tour from Queenstown; Queenstown Underwater Observatory

Walking & Biking Tours; Routeburn Valley Walk;  Adventure Dirt Bike Touring; High Country Trail Ride; Quad Biking- ATV Tour; Gibbston Valley Bike Ride with Winery; Lake Wakatipu Nature Walking Tour; Otago Central Rail Trail Bike Tour, Brodrick Pass & Landsborough Wilderness Experience; Queenstown Climbing & Mountaineering

Water Sports; Adventures Rafting Trip; Shotover River Extreme Jet Boat, Dart River 'Funyak' Canoe and Jet Boat, Hydro Attack; Kawarau River White Water Sledging; Extreme Flyboarding

Nature & Parks:  Paradise Valley, Routeburn Track,  Milford Track Heli Hike; Lake Sylvan Guided Walk; hike Kepler Track; Hollyford Track; Skippers Canyon; Ben Lomond, Moke Lake

Adrenaline Adventure:  Shotover Canyon Swing & Canyon Fox; A J Hackett Bungy New Zealand; Ziptrek Zipline Tours; KJet


We can certainly assist you in booking trips! Reception at Pounamu are very experienced with what Queenstown has to offer and can certainly make some great suggestions and recommendations. If you would like to book trips before you arrive, simply give us a call or email and we can arrange it for you! Alternatively once you arrive, Reception can book your trips as and when you like. We have a large selection of brochures you can look through and when you spend more than $250 on your trip bookings with us you will receive a complimentary bottle of local New Zealand wine or chocolates.

What are the standard check-in and check-out times of the hotel?

• Check In, 3pm to 8pm
• Check Out, up until 11.00am

What types of rooms are available in the hotel?

Our hotel have 2 Bedroom Apartment; 1 Bedroom Apartment; Studio Room; Alpine 2 Bedroom Apartment and Alpine 1 Bedroom Apartment.

Where is breakfast served and at what times?

We can provide you with Continental Breakfast Baskets. These are available to Guest rooms if required at NZD$13.00* per person.

Where is the nearest bank or currency exchange?

Foreign Currency can be exchanged at Travelex Currency Services in the Clock Tower Building, 19 Shotover St. or the BNZ Rees St. 

Showing 1 to 29 out of 29 results found