FAQ's

Showing 1 to 48 out of 48 results found

Where can I get a copy of my invoice after departure?

You can get a copy of your invoice upon check out or can send you by email as per your request.

What should I do, if I lost or forgot something in my room?

We have lost and found procedures followed in our hotel. You can contact us to assist you.

Can I use your facilities after check out?

Yes, Till 4 PM of the day of departure.

Do you offer non-smoking rooms?

Yes, we have a smoking and a non-smoking rooms available. However, it is subject to availability.

What is your room size?

One Bed Room 108 sqm

Two Bed Room 117 sqm

Two Bed Room Premium 149 sqm

Three Bed Room 146 sqm

Pent House 281 sqm

Do you have connecting rooms?

No, we do not have a connecting room.

Is half or full board available?

Yes, we offer Half Board and Full Board as per your request.

What are the reception opening hours?

Open 24 hours.

Is parking available at the hotel? If yes, can I reserve a parking lot?

Yes, Available. We have indoor parking lot free for in house guest. However, we cannot reserve a parking lot before check in.

Do you offer handicapped rooms?

Yes, Available.

Are visitors allowed in the room?

Yes, visitors are allowed to enter the room but they are not allowed to stay overnight.

Is there a safety deposit box available at the hotel?

Yes, safety deposit box are available in all the apartments.

Is it possible to check-in earlier?

Yes, subject to hotel availability.

Do you provide a service for late check-out?

Yes, subject to hotel availability.

Do you have rooms with a bathtub?

Yes, all our apartments master bedrooms are with bathtubs.

Do you have pet restriction policy?

We regret that pets are not allowed in our hotel.

Do you have hairdryers in the rooms?

Yes, hairdryers are available in each rooms.

Do you have refrigerator in your room?

Yes, refrigerator available in all apartments.

Do you have washing machine in your room?

Yes, individual washing machine available in all apartments.

Do you have kitchen in the room?

All our apartments are included full spacious kitchen with complete available of kitchenette items.

Do you have any special packages for honeymoons?

Special arrangement can be arranged as per request with additional charges.

Do you have 24 hours’ room service?

No, our room service hours are from 6 AM till 11 PM.

Can I connect to the Internet from my room?

Wi-Fi is free in all the areas of hotel premises.

Can baggage be stored at the hotel whilst I travel to another location in Bahrain?

Yes, with maximum of 48 hours only.

Are your hotel rates per room or per person?

All rates are per room.

Do you provide extra beds?

Extra beds are available upon request with additional charges of 12 BHD / per bed.

Are baby cribs available for the rooms?

Yes, we provide baby cribs upon request for free.

Do you provide a complimentary shuttle from the airport?

No, however we can arrange airport transfers at the rate of 12BD per car, per trip.

Do you have a bar in the hotel?

No, We do not serve alcohol.

Do you have a Spa in the hotel?

Yes Glow Salon & Spa is located at 3rd Floor next to our gymnasium.

Do you have a swimming pool?

Yes our outdoor swimming pool located at the 03rd floor interconnected with Swiss-Café All-Day Dining Restaurant.

How much is your breakfast?

We suggest you to choose room with breakfast package for attractive price. For additional breakfast package at hotel will be charges 6 BHD per person.

What time is check in and Check out?

Check-in is at 3:00pm and Check-out at 12:00 noon.

Do you have a Jacuzzi?

Yes we do have Jacuzzi located on the 03rd floor inside Glow Salon & Spa.

How far is your hotel from Bahrain International Airport/City Center?

The hotel is 10 KM / 20 minutes’ drive from Bahrain International Airport and City Center.

Will you charge my credit card at the time of reservation?

No credit card is required as guarantee only for late cancellation and no show. We do however charge your credit card if you book any rate that requires prepayment at the time of booking. Check the rate terms and conditions.

Do you serve alcohol?

What is the star rating of your hotel?

4 Star Hotel Apartments.

Can I cancel or change my reservation if my plans change?

Yes, you can. As part of our #WeReassure campaign, we promote flexible stays, which means that you can amend/cancel your reservation or request for late check out (subject to period or availability) at ease.

Is the hotel cleaned with disinfectant and extra sanitization in place?

Yes, it is. We follow a strict protocol from the Ministry of Health to ensure that our hotel adheres to the hygiene and security measures all the time. Hand sanitizers are placed in

every high-touch points of the hotel. We abide by our NO MASK, NO ENTRY policy (a placard is placed on the hotel’s entrance doors). As an International chain, we follow all sanitary measures.

Does the staff wear personal protective equipment like masks and gloves?

Yes, they do. All of our team members (front and back of the house) are required to wear all protective gears while carrying out their daily duties.

Is the guestroom kept vacant for a certain time between guests?

Yes. We follow the guidelines in this regard to ensure the safety of our guests and collaborators.

Are individually wrapped food options available?

Yes, it is. All food and beverage orders are individually covered prior to delivering to our guests.

If my booking includes a meal plan (e.g. breakfast), can I opt for having my meal in-room instead of the restaurant?

Yes, you can. Should the restaurant remain close, all food and beverage orders (covered) are delivered to the guest room for their convenience.

Is there medical assistance available at your hotel?

Yes, there is. We have a doctor on call and are in contact with authorized hospitals for any medical assistance.

What is the Protective equipment provided to guests?

Care Kits are available in your room as complimentary including face masks, gloves and hand sanitizer. You may contact Front desk if you need extra for additional charges.

Are there social distancing measures taken at the hotel?

Yes, there is. Designated floor markings and queue stands are in place in our Front Office to follow the social distancing measures. Banquets, meeting rooms, restaurants, bars and lifts are also arranged in accordance to this protocol.

Are you conducting temperature scans for staff and guest?

Yes, we are. Our guest and staff are required to go through mandatory temperature check prior to entering our hotel.