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FAQ's

Showing 1 to 21 out of 21 results found

Do you provide a complimentary shuttle from the airport?

No, however we can arrange airport transfers at the rate of 12BD per car, per trip.


Do you have a bar in the hotel?

No, We do not serve alcohol.


Do you have a Spa in the hotel?

Yes Glow Salon & Spa is located at 3rd Floor next to our gymnasium.


Do you have a swimming pool?

Yes our outdoor swimming pool located at the 03rd floor interconnected with Swiss-Café All-Day Dining Restaurant.


How much is your breakfast?

We suggest you to choose room with breakfast package for attractive price. For additional breakfast package at hotel will be charges 6 BHD per person.


What time is check in and Check out?

Check-in is at 3:00pm and Check-out at 12:00 noon.


Do you have a Jacuzzi?

Yes we do have Jacuzzi located on the 03rd floor inside Glow Salon & Spa.


How far is your hotel from Bahrain International Airport/City Center?

The hotel is 10 KM / 20 minutes’ drive from Bahrain International Airport and City Center.


Will you charge my credit card at the time of reservation?

No credit card is required as guarantee only for late cancellation and no show. We do however charge your credit card if you book any rate that requires prepayment at the time of booking. Check the rate terms and conditions.


Do you serve alcohol?


What is the star rating of your hotel?

4 Star Hotel Apartments.


Can I cancel or change my reservation if my plans change?

Yes, you can. As part of our #WeReassure campaign, we promote flexible stays, which means that you can amend/cancel your reservation or request for late check out (subject to period or availability) at ease.


Is the hotel cleaned with disinfectant and extra sanitization in place?

Yes, it is. We follow a strict protocol from the Ministry of Health to ensure that our hotel adheres to the hygiene and security measures all the time. Hand sanitizers are placed in

every high-touch points of the hotel. We abide by our NO MASK, NO ENTRY policy (a placard is placed on the hotel’s entrance doors). As an International chain, we follow all sanitary measures.


Does the staff wear personal protective equipment like masks and gloves?

Yes, they do. All of our team members (front and back of the house) are required to wear all protective gears while carrying out their daily duties.


Is the guestroom kept vacant for a certain time between guests?

Yes. We follow the guidelines in this regard to ensure the safety of our guests and collaborators.


Are individually wrapped food options available?

Yes, it is. All food and beverage orders are individually covered prior to delivering to our guests.


If my booking includes a meal plan (e.g. breakfast), can I opt for having my meal in-room instead of the restaurant?

Yes, you can. Should the restaurant remain close, all food and beverage orders (covered) are delivered to the guest room for their convenience.


Is there medical assistance available at your hotel?

Yes, there is. We have a doctor on call and are in contact with authorized hospitals for any medical assistance.


What is the Protective equipment provided to guests?

Care Kits are available in your room as complimentary including face masks, gloves and hand sanitizer. You may contact Front desk if you need extra for additional charges.


Are there social distancing measures taken at the hotel?

Yes, there is. Designated floor markings and queue stands are in place in our Front Office to follow the social distancing measures. Banquets, meeting rooms, restaurants, bars and lifts are also arranged in accordance to this protocol.


Are you conducting temperature scans for staff and guest?

Yes, we are. Our guest and staff are required to go through mandatory temperature check prior to entering our hotel.


Showing 1 to 21 out of 21 results found