Frequently Asked Questions

Find answers to common questions about reservations, check-in and check-out times, hotel policies, payments, loyalty benefits, and stay information. Our Frequently Asked Questions page is designed to provide quick and helpful guidance, making it easier for guests to plan their stay with confidence and convenience at Swiss-Belhotel International properties worldwide.

General

  • When is your check-in & check-out time at Swiss-Belresort Pecatu?
    The check-in time at Swiss-Belresort Pecatu is 3:00 PM, and check-out is at 12:00 PM.
  • Does Swiss-Belresort Pecatu allow pets?
    No, pets are not allowed in Swiss-Belresort Pecatu
  • Does Swiss-Belresort Pecatu have electric vehicle charging stations?
    Yes, Swiss-Belresort Pecatu has electric vehicle charging stations (subject to availability).
  • What is Swiss-Belresort Pecatu's cancellation policy?
    The Best Flexible Rate (BFR) cancellation policy at Swiss-Belresort Pecatu allows free cancellation until 6:00 PM on the day of arrival. In case of no-show, one night’s stay will be charged.
  • What payment methods does Swiss-Belresort Pecatu accept?
    Swiss-Belresort Pecatu accepts the following payment methods: Credit Cards (Visa, Mastercard, American Express), UnionPay, and Bank Transfer/Virtual Account (BCA, BRI, BNI, and Mandiri Bank). We also provide a payment link for your convenience.
  • Is Swiss-Belresort Pecatu accessible for guests with disabilities?
    Yes, Swiss-Belresort Pecatu is wheelchair-friendly and accessible for all guests.
  • What is the nearest airport from Swiss-Belresort Pecatu?
    The nearest airport to Swiss-Belresort Pecatu is Ngurah Rai International Airport, located about 15 km away.

Rooms

  • Is a minibar available in the Swiss-Belresort Pecatu rooms?
    Yes, Each room at Swiss-Belresort Pecatu is equipped with a mini cooler for your convenience.
  • Are smoking rooms available at Swiss-Belresort Pecatu?
    Yes, at Swiss-Belresort Pecatu, smoking is only allowed on the balcony, available only in Deluxe Balcony rooms.
  • Are connecting rooms available at Swiss-Belresort Pecatu?
    Yes, at Swiss-Belresort Pecatu, connecting rooms are available only in Deluxe Balcony rooms.
  • Do Swiss-Belresort Pecatu offer rooms with specific views?
    Yes, at Swiss-Belresort Pecatu, rooms offer Golf View, Pool View, Garden View, or Golf View Only.
  • Do the rooms at Swiss-Belresort Pecatu have private bathrooms?
    Yes, all rooms at Swiss-Belresort Pecatu have private bathrooms.

Restaurant

  • What dining options are available at Swiss-Belresort Pecatu?
    Swiss-Belresort Pecatu features several dining outlets, including Swiss-Cafe Restaurant – with air-conditioned or outdoor terrace seating, serving International, Indonesian, and Asian dishes for breakfast, lunch, and dinner. Cinnamon Bar – offering Western and local cuisine, a selection of drinks, and signature creations, all while enjoying the breeze and relaxing views of the pool and golf course. Lemongrass Pool Bar – enjoy stunning lagoon pool views and relax on sun loungers while sipping fresh smoothies, signature cocktails, and choosing from a selection of pizzas.
  • What are the restaurant at Swiss-Belresort Pecatu operating hours?
    Operating hours at Swiss-Belresort Pecatu vary by outlet: Swiss-Cafe Restaurant: 06:30 – 22:00 Cinnamon Bar: 06:30 – 24:00 Lemongrass Pool Bar: 07:00 – 21:00
  • Is room service available at Swiss-Belresort Pecatu?
    Room service at Swiss-Belresort Pecatu is available 24 hours for your convenience.
  • Can dietary requirements be accommodated at Swiss-Belresort Pecatu?
    Yes, we strive to accommodate dietary requirements at Swiss-Belresort Pecatu. Kindly inform us in advance of any special requests.
  • Can breakfast be booked as an add-on at Swiss-Belresort Pecatu?
    Yes, breakfast at Swiss-Belresort Pecatu can be added to your stay. Please inquire at the Front Office upon check-in for details.

Facilities

  • Is parking available at Swiss-Belresort Pecatu?
    Yes, parking is available and free of charge for all guests at Swiss-Belresort Pecatu.
  • Is Wi-Fi available at Swiss-Belresort Pecatu?
    Complimentary Wi-Fi is available in all areas at Swiss-Belresort Pecatu.
  • Does Swiss-Belresort Pecatu provide airport transfer services?
    Yes, Swiss-Belresort Pecatu offers airport transfers upon request for an additional charge.
  • Does Swiss-Belresort Pecatu have a swimming pool?
    Yes, Swiss-Belresort Pecatu features a swimming pool for guest use
  • Are spa or wellness services available at Swiss-Belresort Pecatu?
    Yes, Swiss-Belresort Pecatu offers Lavender Spa services for an additional charge.
  • Is there a fitness center or gym available at Swiss-Belresort Pecatu?
    Yes, Swiss-Belresort Pecatu has a gym on the 2nd floor available for guest use.
  • Is laundry or dry-cleaning service available at Swiss-Belresort Pecatu?
    Yes, Swiss-Belresort Pecatu provide laundry services for an additional charge.
  • Does Swiss-Belresort Pecatu provide meeting or event facilities?
    Yes, Swiss-Belresort Pecatu offers meeting and event facilities. For more details and arrangements, please visit our Meeting & Events page or contact us via WhatsApp at +62 8123880763.