Frequently Asked Questions

Find answers to common questions about reservations, check-in and check-out times, hotel policies, payments, loyalty benefits, and stay information. Our Frequently Asked Questions page is designed to provide quick and helpful guidance, making it easier for guests to plan their stay with confidence and convenience at Swiss-Belhotel International properties worldwide.

General

  • When is your check-in & check-out time at Swiss-Belinn Tunjungan Surabaya?
    The check-in time at Swiss-Belinn Tunjungan start at 2:00 pm and the check-out time is 12:00 pm.
  • Does Swiss-Belinn Tunjungan Surabaya allow pets?
    Pets are not allowed.
  • Does Swiss-Belinn Tunjungan Surabaya have electric vehicle charging stations?
    Currently, Swiss-Belinn Tunjungan does not provide an on site electric vehicle charging stations (SPKLU).
  • What is Swiss-Belinn Tunjungan Surabaya's cancellation policy?
    With reference to the Best Flexible Rate (BFR) cancellation policy, guest staying at Swiss-Belinn Tunjungan may cancel their reservation free of charge until 6:00pm on the day of arrival. In the event of a no show , a charge equivalent to one night’s stay will apply. Please note that promotional rates may be subject to different cancellation policies and terms and conditions
  • What payment methods does Swiss-Belinn Tunjungan Surabaya accept?
    For your convenience, Swiss-Belinn Tunjungan accept a range of payment methods, including credit and debit cards bearing the Mastercard, Visa, American Express, and UnionPay logos, as well as Bank Transfers and QRIS payments.
  • Is Swiss-Belinn Tunjungan Surabaya accessible for guests with disabilities?
    Yes, Swiss-Belinn Tunjungan offers accessible facilities to accommodate guest with special requirements. We kindly recommend contacting us in advance to ensure that your specific needs are properly accommodated.
  • What is the nearest airport from Swiss-Belinn Tunjungan Surabaya?
    The nearest airport to Swiss-Belinn Tunjungan is Juanda International Airport, located approximately 18km from the hotel.

Rooms

  • Is a minibar available in the Swiss-Belinn Tunjungan Surabaya rooms?
    Apakah minibar tersedia di kamar Swiss-Belinn Tunjungan Surabaya?
  • Are smoking rooms available at Swiss-Belinn Tunjungan Surabaya?
    Apakah tersedia smoking rooms di Swiss-Belinn Tunjungan Surabaya?
  • Are connecting rooms available at Swiss-Belinn Tunjungan Surabaya?
    Apakah tersedia connecting rooms di Swiss-Belinn Tunjungan Surabaya?
  • Do Swiss-Belinn Tunjungan Surabaya offer rooms with specific views?
    Apakah Swiss-Belinn Tunjungan Surabaya menawarkan kamar dengan pemandangan tertentu?
  • Do the rooms at Swiss-Belinn Tunjungan Surabaya have private bathrooms?
    Apakah kamar di Swiss-Belinn Tunjungan Surabaya memiliki kamar mandi pribadi?

Restaurant

  • What dining options are available at Swiss-Belinn Tunjungan Surabaya?
    Pilihan bersantap apa saja yang tersedia di Swiss-Belinn Tunjungan Surabaya?
  • What are the restaurant at Swiss-Belinn Tunjungan Surabaya operating hours?
    Bagaimana jam operasional restoran di Swiss-Belinn Tunjungan Surabaya?
  • Is room service available at Swiss-Belinn Tunjungan Surabaya?
    Apakah tersedia layanan kamar di Swiss-Belinn Tunjungan Surabaya?
  • Can dietary requirements be accommodated at Swiss-Belinn Tunjungan Surabaya?
    Apakah kebutuhan diet khusus dapat diakomodasi di Swiss-Belinn Tunjungan Surabaya?
  • Can breakfast be booked as an add-on at Swiss-Belinn Tunjungan Surabaya?
    Apakah sarapan dapat dipesan sebagai tambahan di Swiss-Belinn Tunjungan Surabaya?

Facilities

  • Is parking available at Swiss-Belinn Tunjungan Surabaya?
    Apakah tersedia parkir di Swiss-Belinn Tunjungan Surabaya?
  • Is Wi-Fi available at Swiss-Belinn Tunjungan Surabaya?
    Apakah Wi-Fi tersedia di Swiss-Belinn Tunjungan Surabaya?
  • Does Swiss-Belinn Tunjungan Surabaya provide airport transfer services?
    Apakah Swiss-Belinn Tunjungan Surabaya menyediakan layanan antar-jemput bandara?
  • Does Swiss-Belinn Tunjungan Surabaya have a swimming pool?
    Apakah Swiss-Belinn Tunjungan Surabaya memiliki kolam renang?
  • Are spa or wellness services available at Swiss-Belinn Tunjungan Surabaya?
    Apakah tersedia layanan spa atau wellness di Swiss-Belinn Tunjungan Surabaya?
  • Is there a fitness center or gym available at Swiss-Belinn Tunjungan Surabaya?
    Apakah tersedia pusat kebugaran atau gym di Swiss-Belinn Tunjungan Surabaya?
  • Is laundry or dry cleaning service available at Swiss-Belinn Tunjungan Surabaya?
    Apakah tersedia layanan laundry atau dry cleaning di Swiss-Belinn Tunjungan Surabaya?
  • Does Swiss-Belinn Tunjungan Surabaya provide meeting or event facilities?
    Apakah Swiss-Belinn Tunjungan Surabaya menyediakan fasilitas meeting atau acara?