Frequently Asked Questions

Find answers to common questions about reservations, check-in and check-out times, hotel policies, payments, loyalty benefits, and stay information. Our Frequently Asked Questions page is designed to provide quick and helpful guidance, making it easier for guests to plan their stay with confidence and convenience at Swiss-Belhotel International properties worldwide.

General

  • When is your check-in & check-out time at Swiss-Belinn Medan?
    The check-in time at Swiss-Belinn Medan is 2:00 pm and the check-out time is 12:00 noon.
  • allow pets?
    Pets are not allowed at Swiss-Belinn Medan.
  • Does Swiss-Belinn Medan have electric vehicle charging stations?
    No, Swiss-Belinn Medan currently does not offer electric vehicle charging stations.
  • What is Swiss-Belinn Medan's cancellation policy?
    Referring to the Best Flexible Rate (BFR) cancellation policy, sample: At Swiss-Belinn Medan, if a booking is canceled within 24 hours prior to arrival or in the event of a no-show, one night’s stay will be forfeited. The booked rates are inclusive of 10% GST.
  • What payment methods does Swiss-Belinn Medan accept?
    Swiss-Belinn Medan accepts the following payment methods: Credit Cards, Debit Cards, Bank Transfer and Cash
  • Is Swiss-Belinn Medan accessible for guests with disabilities?
    No, Swiss-Belinn Medan didn't offers accessible facilities.
  • ?
    The nearest airport to Swiss-Belinn Medan is Kualanamu International Airport located approximately 35 km away.

Rooms

  • Is a minibar available in the Swiss-Belinn Medan rooms?
    Minibar is not available in the rooms at Swiss-Belinn Medan.
  • Are smoking rooms available at Swiss-Belinn Medan?
    Swiss-Belinn Medan provides designated smoking and non-smoking rooms. Please indicate your preference at the time of booking.
  • Are connecting rooms available at Swiss-Belinn Medan?
    Connecting rooms are available at Swiss-Belinn Medan upon request and subject to availability. Kindly contact the hotel directly via phone or email at the time of booking to confirm availability.
  • Do Swiss-Belinn Medan offer rooms with specific views?
    Swiss-Belinn Medan does not offer rooms with specific views.
  • Do the rooms at Swiss-Belinn Medan have private bathrooms?
    Yes, all rooms at Swiss-Belinn Medan have private bathrooms.

Restaurant

  • What dining options are available at Swiss-Belinn Medan?
    Swiss-Belinn Medan offers a variety of dining options, including restaurants and lounges serving local and international cuisine.
  • What are the restaurant at Swiss-Belinn Medan operating hours?
    Restaurant at Swiss-Belinn Medan is available 24 hours for your convenience.
  • Is room service available at Swiss-Belinn Medan?
    Room service at Swiss-Belinn Medan is available 24 hours for your convenience.
  • Can dietary requirements be accommodated at Swiss-Belinn Medan?
    No, we do not accommodate dietary requirements at Swiss-Belinn Medan
  • Can breakfast be booked as an add-on at Swiss-Belinn Medan?
    Yes, breakfast at Swiss-Belinn Medan can be added to your stay. Please inquire at the Front Office upon check-in for details.

Facilities

  • Is parking available at Swiss-Belinn Medan?
    Parking facilities are available for guests at Swiss-Belinn Medan. Please contact us for details regarding availability and charges.
  • Is Wi-Fi available at Swiss-Belinn Medan?
    Complimentary Wi-Fi is available in all areas at Swiss-Belinn Medan.
  • Does Swiss-Belinn Medan provide airport transfer services?
    Yes, Swiss-Belinn Medan provides airport transfer services upon request. Additional charges may apply.
  • Does Swiss-Belinn Medan have a swimming pool?
    Swiss-Belinn Medan does not feature a swimming pool.
  • Are spa or wellness services available at Swiss-Belinn Medan?
    Spa and wellness services are available at Swiss-Belinn Medan. Please contact the hotel for details and operating hours
  • Is there a fitness center or gym available at Swiss-Belinn Medan?
    A fitness center and gym is available at Swiss-Belinn Medan for guest use. Please confirm the operating hours and details at the Front Office upon check-in.
  • Is laundry or dry-cleaning service available at Swiss-Belinn Medan?
    Yes, Swiss-Belinn Medan provides laundry and dry-cleaning services for an additional charge.
  • Does Swiss-Belinn Medan provide meeting or event facilities?
    Yes, Swiss-Belinn Medan offers meeting and event facilities. Please contact the hotel for further details and arrangements.