Frequently Asked Questions

Find answers to common questions about reservations, check-in and check-out times, hotel policies, payments, loyalty benefits, and stay information. Our Frequently Asked Questions page is designed to provide quick and helpful guidance, making it easier for guests to plan their stay with confidence and convenience at Swiss-Belhotel International properties worldwide.

General

  • When is your check-in & check-out time at Swiss-Belinn Kemayoran?
    The check-in time at Swiss-Belinn Kemayoran is 2:00 pm and the check-out time is 12:00 pm.
  • Does Swiss-Belinn Kemayoran allow pets?
    Pets not allowed
  • Does Swiss-Belinn Kemayoran have electric vehicle charging stations?
    No, Swiss-Belinn Kemayoran currently does not own electric vehicle charging stations. However, electric vehicle charging station is available within the complex area (apartment building) which is only few meters from Swiss-Belinn Kemayoran.
  • What is Swiss-Belinn Kemayoran's cancellation policy?
    At Swiss-Belinn Kemayoran, if a booking is canceled within 24 hours prior to arrival or in the event of a no-show, one night’s stay will be forfeited. The booked rates are inclusive of 10% GST.
  • What payment methods does Swiss-Belinn Kemayoran accept?
    Swiss-Belinn Kemayoran accepts the following payment methods: Credit Cards (Visa, Mastercard, American Express), UnionPay, and Bank Transfer/Virtual Account (BCA, BRI, and Mandiri).
  • Is Swiss-Belinn Kemayoran accessible for guests with disabilities?
    Yes, Swiss-Belinn Kemayoran offers accessible facilities.
  • What is the nearest airport from Swiss-Belinn Kemayoran?
    The nearest airport to Swiss-Belinn Kemayoran is Soekarno-Hatta International Airport, located approximately 25 km away.
  • When is your check-in & check-out time at Swiss-Belresidences Kalibata?
    The check-in time at Swiss-Belresidences Kalibata is 2:00 pm and the check-out time is 12:00 pm.
  • Does Swiss-Belresidences Kalibata allow pets?
    Pets are not allowed at Swiss-Belresidences Kalibata
  • Does Swiss-Belresidences Kalibata have electric vehicle charging stations?
    Yes, Swiss-Belresidences Kalibata has electric vehicle charging stations
  • What is Swiss-Belresidences Kalibata's cancellation policy?
    Referring to the Best Flexible Rate (BFR) cancellation policy, sample: At Swiss-Belresidences Kalibata, if a booking is canceled within 24 hours prior to arrival or in the event of a no-show, one night’s stay will be forfeited. The booked rates are inclusive of 10% GST.
  • What payment methods does Swiss-Belresidences Kalibata accept?
    Swiss-Belresidences Kalibata accepts the following payment methods: Credit Cards (Visa, Mastercard, American Express), UnionPay, and Bank Transfer (BCA, BRI, BNI, Mandiri, and Permata Bank).
  • Is Swiss-Belresidences Kalibata accessible for guests with disabilities?
    Yes, Swiss-Belresidences Kalibata offers accessible facilities. Please contact us in advance to ensure your specific requirements are accommodated.
  • What is the nearest airport from Swiss-Belresidences Kalibata?
    The nearest airport to Swiss-Belresidences Kalibata is Halim Perdanakusuma International Airport, located approximately 6 km away.

Rooms

  • Is a minibar available in the Swiss-Belinn Kemayoran rooms?
    Minibar availability varies at Swiss-Belinn Kemayoran by room type.
  • Are smoking rooms available at Swiss-Belinn Kemayoran?
    Swiss-Belinn Kemayoran provides designated smoking and non-smoking rooms.
  • Are connecting rooms available at Swiss-Belinn Kemayoran?
    Connecting rooms are available at Swiss-Belinn Kemayoran upon request and subject to availability.
  • Do Swiss-Belinn Kemayoran offer rooms with specific views?
    Yes, our rooms offer city view and golfcourse view
  • Do the rooms at Swiss-Belinn Kemayoran have private bathrooms?
    Yes, all rooms at Swiss-Belinn Kemayoran have private bathrooms.
  • Are connecting rooms available at Swiss-Belresidences Kalibata?
    Connecting rooms are available at Swiss-Belresidences Kalibata upon request and subject to availability. Kindly contact the hotel directly via phone or email at the time of booking to confirm availability.
  • Do Swiss-Belresidences Kalibata offer rooms with specific views?
    Yes, our rooms offer Pool views, City views, and Train Station views. Please refer to the room description or contact the hotel directly for further details.
  • Do the rooms at Swiss-Belresidences Kalibata have private bathrooms?
    Yes, all rooms at Swiss-Belresidences Kalibata have private bathrooms.

Restaurant

  • What dining options are available at Swiss-Belinn Kemayoran?
    Swiss-Belinn Kemayoran features BaReLo as the main Bar, Restaurant, and Lounge Outlet serving International cuisines.
  • What are the restaurant at Swiss-Belinn Kemayoran operating hours?
    Operating hours BaReLo is from 6 AM to 10 PM daily at Swiss-Belinn Kemayoran.
  • Is room service available at Swiss-Belinn Kemayoran?
    Room service at Swiss-Belinn Kemayoran is available 24 hours for your convenience.
  • Can dietary requirements be accommodated at Swiss-Belinn Kemayoran?
    Yes, we strive to accommodate dietary requirements at Swiss-Belinn Kemayoran. Kindly inform us in advance of any special requests.
  • Can breakfast be booked as an add-on at Swiss-Belinn Kemayoran?
    Yes, breakfast at Swiss-Belinn Kemayoran can be added to your stay.
  • What dining options are available at Swiss-Belresidences Kalibata?
    Swiss-Belresidences Kalibata features several dining outlets, including Swiss-Café™ Restaurant (serving Indonesian, Asian, International), Jade Lounge & Terrace (offering Indonesian, Asian, International), and Swiss-Deli Cake Shop with a selection of Bakery & Pastry . Please visit our Dining page or contact the hotel for further details.

Facilities

  • Is parking available at Swiss-Belinn Kemayoran?
    Yes, Available and free of charge for in-house guests at Swiss-Belinn Kemayoran.
  • Is Wi-Fi available at Swiss-Belinn Kemayoran?
    Complimentary Wi-Fi is available in all areas at Swiss-Belinn Kemayoran.
  • Does Swiss-Belinn Kemayoran provide airport transfer services?
    Yes, Swiss-Belinn Kemayoran provides airport transfer services upon request. Additional charges may apply
  • Does Swiss-Belinn Kemayoran have a swimming pool?
    Yes, Swiss-Belinn Kemayoran features a swimming pool for guest use
  • Are spa or wellness services available at Swiss-Belinn Kemayoran?
    Spa and wellness services are available at Swiss-Belinn Kemayoran.
  • Is there a fitness center or gym available at Swiss-Belinn Kemayoran?
    A fitness center and gym is available at Swiss-Belinn Kemayoran for guest use with operating hours from 7 AM to 11 PM.
  • Is laundry or dry-cleaning service available at Swiss-Belinn Kemayoran?
    Yes, Swiss-Belinn Kemayoran provides laundry and dry-cleaning services for an additional charge.
  • Does Swiss-Belinn Kemayoran provide meeting or event facilities?
    Yes, Swiss-Belinn Kemayoran offers meeting and event facilities.
  • Is parking available at Swiss-Belresidences Kalibata?
    Parking is available and free of charge for in-house guests at Swiss-Belresidences Kalibata.
  • Is Wi-Fi available at Swiss-Belresidences Kalibata?
    Complimentary Wi-Fi is available in all areas at Swiss-Belresidences Kalibata.
  • Does Swiss-Belresidences Kalibata provide airport transfer services?
    Yes, Swiss-Belresidences Kalibata provides airport transfer services upon request. Additional charges may apply.
  • Does Swiss-Belresidences Kalibata have a swimming pool?
    Yes, Swiss-Belresidences Kalibata swimming pool for inhouse Guest use and SBEC Member. Please contact the hotel for operating hours and further details.
  • Are spa or wellness services available at Swiss-Belresidences Kalibata?
    Spa and wellness services are available at Swiss-Belresidences Kalibata. Please contact the hotel for details and operating hours.
  • Is there a fitness center or gym available at Swiss-Belresidences Kalibata?
    A fitness center and gym is available at Swiss-Belresidences Kalibata for inhouse Guest use and SBEC member. Please confirm the operating hours and details at the Front Office upon check-in.
  • Is laundry or dry-cleaning service available at Swiss-Belresidences Kalibata?
    Yes, Swiss-Belresidences Kalibata provides laundry and dry-cleaning services for an additional charge.
  • Does Swiss-Belresidences Kalibata provide meeting or event facilities?
    Yes, Swiss-Belresidences Kalibata offers meeting and event facilities. Please visit our Meeting & Events pagehttps://www.swiss-belhotel.com/meeting-venues/swiss-belresidences-kalibata? or contact the hotel for further details and arrangements.