Frequently Asked Questions

Find answers to common questions about reservations, check-in and check-out times, hotel policies, payments, loyalty benefits, and stay information. Our Frequently Asked Questions page is designed to provide quick and helpful guidance, making it easier for guests to plan their stay with confidence and convenience at Swiss-Belhotel International properties worldwide.

General

  • When is your check-in & check-out time at Swiss-Belhotel Bogor?
    Check-in time is at 2:00 PM and check-out time is at 12:00 PM.
  • Does Swiss-Belhotel Bogor allow pets?
    Pets are not allowed within the premises of Swiss-Belhotel Bogor.
  • Does Swiss-Belhotel Bogor have electric vehicle charging stations?
    Swiss-Belhotel Bogor does not provide charging stations for electric vehicles.
  • What is Swiss-Belhotel Bogor's cancellation policy?
    Cancellations made within 24 hours prior to arrival or in the event of a no-show will result in the booking being forfeited, and all payments made are inclusive of 10% VAT.
  • What payment methods does Swiss-Belhotel Bogor accept?
    Swiss-Belhotel Bogor accepts all payment methods including cash, QRIS, debit and credit cards, as well as major cards such as Mastercard and Visa.
  • Is Swiss-Belhotel Bogor accessible for guests with disabilities?
    Swiss-Belhotel Bogor provides facilities that are accessible for guests with disabilities, and guests are encouraged to contact the team for any special requirements or assistance needed.
  • What is the nearest airport from Swiss-Belhotel Bogor?
    The nearest transportation hubs to Swiss-Belhotel Bogor is Halim Perdanakusuma International Airport, the Whoosh High-Speed Rail station, and Soekarno–Hatta International Airport.

Rooms

  • Is a minibar available in the Swiss-Belhotel Bogor rooms?
    All room types at Swiss-Belhotel are equipped with mini fridges, ensuring guests enjoy convenient in-room storage for beverages and snacks throughout their stay.
  • Are smoking rooms available at Swiss-Belhotel Bogor?
    All room types at Swiss-Belhotel Bogor are non-smoking, and guests are kindly advised to smoke only in the designated smoking areas provided.
  • Are connecting rooms available at Swiss-Belhotel Bogor?
    Swiss-Belhotel Bogor offers several types of connecting rooms, and guests are kindly encouraged to contact the reservations team to check availability when making a booking.
  • Do Swiss-Belhotel Bogor offer rooms with specific views?
    Swiss-Belhotel Bogor features a 360-degree city view and mountain scenery across all room types, with east-facing rooms overlooking Mount Gede Pangrango, while west-facing rooms offer views of Mount Salak, Bogor Botanical Gardens, and Bogor Palace. Please refer to the room description or contact the hotel directly for further details.
  • Do the rooms at Swiss-Belhotel Bogor have private bathrooms?
    Swiss-Belhotel Bogor ensures that all room types are equipped with private bathrooms, providing guests with comfort and convenience throughout their stay.

Restaurant

  • What dining options are available at Swiss-Belhotel Bogor?
    Swiss-Belhotel Bogor features several dining outlets, including Swiss-Café on the 7th floor, Poolside Café & Bar on the 8th floor, and Rampes Lounge in the lobby area, and guests are welcome to contact the team for more detailed information.
  • What are the restaurant at Swiss-Belhotel Bogor operating hours?
    Swiss-Belhotel Bogor dining outlets operate daily with Swiss-Café open from 6:00 AM to 9:00 PM, Poolside Café & Bar from 9:00 AM to 11:00 PM, and Rampes Lounge from 9:00 AM to 10:00 PM
  • Is room service available at Swiss-Belhotel Bogor?
    Swiss-Belhotel Bogor provides 24-hour room service for guests’ convenience.
  • Can dietary requirements be accommodated at Swiss-Belhotel Bogor?
    Swiss-Belhotel Bogor strives to accommodate guests’ dietary requirements, and guests are encouraged to contact the team for any specific needs or assistance.
  • Can breakfast be booked as an add-on at Swiss-Belhotel Bogor?
    Swiss-Belhotel Bogor offers additional breakfast services, and guests are welcome to contact the team for further information.

Facilities

  • Is parking available at Swiss-Belhotel Bogor?
    Swiss-Belhotel Bogor provides complimentary parking facilities with a spacious parking area and 24-hour security for guests’ convenience and safety.
  • Is Wi-Fi available at Swiss-Belhotel Bogor?
    Swiss-Belhotel Bogor provides Wi-Fi access throughout all areas of the hotel for guests’ convenience.
  • Does Swiss-Belhotel Bogor provide airport transfer services?
    Swiss-Belhotel Bogor offers airport pick-up and drop-off services, and guests are kindly advised to contact the team in advance to arrange their transportation needs.
  • Does Swiss-Belhotel Bogor have a swimming pool?
    The swimming pool at Swiss-Belhotel Bogor is located on the 8th floor and operates daily from 7:00 AM to 6:00 PM.
  • Are spa or wellness services available at Swiss-Belhotel Bogor?
    Spa services at Swiss-Belhotel Bogor are available from 10:00 AM to 11:00 PM, and guests are kindly encouraged to contact the team for any assistance or reservations.
  • Is there a fitness center or gym available at Swiss-Belhotel Bogor?
    The fitness center at Swiss-Belhotel Bogor is located on the 8th floor.
  • Is laundry or dry cleaning service available at Swiss-Belhotel Bogor?
    Swiss-Belhotel Bogor offers laundry and dry cleaning services, available at an additional charge.
  • Does Swiss-Belhotel Bogor provide meeting or event facilities?
    Swiss-Belhotel Bogor accommodates your meeting and event needs, and guests are encouraged to contact the sales team for further information and assistance.