Frequently Asked Questions

Find answers to common questions about reservations, check-in and check-out times, hotel policies, payments, loyalty benefits, and stay information. Our Frequently Asked Questions page is designed to provide quick and helpful guidance, making it easier for guests to plan their stay with confidence and convenience at Swiss-Belhotel International properties worldwide.

General

  • When is your check-in & check-out time at Swiss-Belhotel Airport Jakarta?
    The check in time is 2:00 pm and the check out time is 12:00 pm
  • Does Swiss-Belhotel Airport Jakarta allow pets?
    Pets are not permitted within the hotel premises.
  • Does Swiss-Belhotel Airport Jakarta have electric vehicle charging stations?
    No, electric vehicle charging stations are not available at Swiss-Belhotel Airport Jakarta.
  • What is Swiss-Belhotel Airport Jakarta 's cancellation policy?
    For bookings under the Best Flexible Rate, cancellations made less than 24 hours before arrival or failure to arrive will incur a charge equivalent to one night. All rates already include 10% GST.
  • What payment methods does Swiss-Belhotel Airport Jakarta accept?
    Swiss-Belhotel Airport Jakarta accepts the following payment methods: Credit Cards (Visa, Mastercard, American Express), UnionPay, and Bank Transfer/Virtual Account (BCA, And Mandiri)
  • Is Swiss-Belhotel Airport Jakarta accessible for guests with disabilities?
    Yes, Swiss-Belhotel Airport Jakarta offers accessible facilities. Please contact us in advance to ensure your specific requirements are accommodated.
  • What is the nearest airport from Swiss-Belhotel Airport Jakarta ?
    The nearest airports to Swiss-Belhotel Airport Jakarta are Soekarno Hatta International Airport, located approximately 3 kilometres from the hotel.

Rooms

  • Is a minibar available in the Swiss-Belhotel Airport Jakarta rooms?
    Miniibar availability varies at Swiss-Belhotel Airport Jakarta by room type.
  • Are smoking rooms available at Swiss-Belhotel Airport Jakarta?
    Swiss-Belhotel Airport Jakarta provides designated smoking and non-smoking rooms.
  • Are connecting rooms available at Swiss-Belhotel Airport Jakarta?
    Yes, Connecting rooms are available at Swiss-Belhotel Airport Jakarta upon request and subject to availability.
  • Do Swiss-Belhotel Airport Jakarta offer rooms with specific views?
    Yes, Swiss-Belhotel Airport Jakarta offer city views and Hiighways views.
  • Do the rooms at Swiss-Belhotel Airport Jakarta have private bathrooms?
    Yes, all rooms at Swiss-Belhotel Airport Jakarta have private bathrooms

Restaurant

  • What dining options are available at Swiss-Belhotel Airport Jakarta?
    Swiss-Belhotel Airport Jakarta offers a selection of dining venues, including restaurants and lounges serving both local and international cuisine.
  • What are the restaurant at Swiss-Belhotel Airport Jakarta operating hours?
    The restaurant operates daily from 6:00 am to 10:00 pm
  • Is room service available at Swiss-Belhotel Airport Jakarta?
    Room service is available for guests and operates 24 hours daily.
  • Can dietary requirements be accommodated at Swiss-Belhotel Airport Jakarta?
    Swiss-Belhotel Airport Jakarta is able to accommodate certain dietary requirements. Guests are kindly requested to inform the hotel in advance of any special requests.
  • Can breakfast be booked as an add-on at Swiss-Belhotel Airport Jakarta?
    Breakfast may be added to the reservation, subject to the selected room package. Guests may contact the Front Office for further assistance.

Facilities

  • Is parking available at Swiss-Belhotel Airport Jakarta?
    Complimentary parking facilities are available for both in-house guests only.
  • Is Wi-Fi available at Swiss-Belhotel Airport Jakarta?
    Complimentary Wi‑Fi access is available throughout all areas of the hotel.
  • Does Swiss-Belhotel Airport Jakarta provide airport transfer services?
    Yes, Airport transfer services are available as a complimentary for guest only.
  • Does Swiss-Belhotel Airport Jakarta have a swimming pool?
    Yes, Swiss-Belhotel Airport Jakarta features a swimming pool which is available for registered guests.
  • Are spa or wellness services available at Swiss-Belhotel Airport Jakarta?
    Spa and wellness services are available at SSwiss-Belhotel Airport Jakarta, with operating hours from 9:00 am to 10:00 pm.
  • Is there a fitness center or gym available at Swiss-Belhotel Airport Jakarta?
    A fitness centre and gym are available for guest use at Swiss-Belhotel Airport Jakarta, with operating hours from 6:00 am to 8:00 pm.
  • Is laundry or dry-cleaning service available at Swiss-Belhotel Airport Jakarta?
    Laundry and dry-cleaning services are available at an additional charge.
  • Does Swiss-Belhotel Airport Jakarta provide meeting or event facilities?
    Swiss-Belhotel Airport Jakarta offers meeting and event facilities suitable for business meetings, conferences, weddings, and social events.