Frequently Asked Questions

Find answers to common questions about reservations, check-in and check-out times, hotel policies, payments, loyalty benefits, and stay information. Our Frequently Asked Questions page is designed to provide quick and helpful guidance, making it easier for guests to plan their stay with confidence and convenience at Swiss-Belhotel International properties worldwide.

General

  • When is your check-in & check-out time at Māua Olea Ubud?
    The check-in time at Māua Olea Ubud is 2:00 pm and the check-out time is 12:00 pm.
  • Does Māua Olea Ubud allow pets?
    Pets are not allowed at Māua Olea Ubud
  • Does Māua Olea Ubud have electric vehicle charging stations?
    No, Māua Olea Ubud currently does not offer electric vehicle charging stations.
  • What is Māua Olea Ubud's cancellation policy?
    At Māua Olea Ubud , if a booking is canceled within 24 hours prior to arrival or in the event of a no-show, one night’s stay will be forfeited. The booked rates are inclusive of 10% GST.
  • What payment methods does Māua Olea Ubud accept?
    Māua Olea Ubud accepts the following payment methods: Credit Cards (Visa, Mastercard, American Express), UnionPay, and Bank Transfer/Virtual Account (BCA, BRI, BNI, Mandiri, and Permata Bank).
  • Is Māua Olea Ubud accessible for guests with disabilities?
    Yes, Māua Olea Ubud offers accessible facilities. Please contact us in advance to ensure your specific requirements are accommodated.
  • What is the nearest airport from Māua Olea Ubud?
    The nearest airport to Māua Olea Ubud is I Gusti Ngurah Rai International Airport, located approximately 35 km away.

Rooms

  • Is a minibar available in the Māua Olea Ubud rooms?
    Minibar availability varies at Māua Olea Ubud by room type. Please refer to the room description for details.
  • Are smoking rooms available at Māua Olea Ubud?
    Māua Olea Ubud provides non-smoking rooms only. Smoking is permitted in designated areas.
  • Are connecting rooms available at Māua Olea Ubud?
    Connecting rooms are not available at Māua Olea Ubud
  • Do Māua Olea Ubud offer rooms with specific views?
    Yes, our rooms offer pool views and garden views. Some rooms face the pool, while others overlook the garden. Please refer to the room description or contact the hotel directly for further details.
  • Do the rooms at Māua Olea Ubud have private bathrooms?
    Yes, all rooms at Māua Olea Ubud have private bathrooms.

Restaurant

  • What dining options are available at Māua Olea Ubud?
    Māua Olea Ubud features several dining outlets, including Kowhai Restaurant serving international and asian fusion cuisine, Aroha Lounge offering litebite cuisine and international coktail/ wine selection, and pool side with a selection lite snack and drinks. Please visit our Dining page or contact the hotel for further details.
  • What are the restaurant at Māua Olea Ubud operating hours?
    Operating hours vary by outlet at Māua Olea Ubud. Please refer to our Dining page or contact us for the latest information.
  • Is room service available at Māua Olea Ubud?
    Room service at Māua Olea Ubud is available 24 hours for your convenience.
  • Can dietary requirements be accommodated at Māua Olea Ubud?
    Yes, we strive to accommodate dietary requirements at Māua Olea Ubud. Kindly inform us in advance of any special requests.
  • Can breakfast be booked as an add-on at Māua Olea Ubud?
    Breakfast are included on the room rates.

Facilities

  • Is parking available at Māua Olea Ubud?
    Parking is available and free of charge for in-house guests at Māua Olea Ubud
  • Is Wi-Fi available at Māua Olea Ubud?
    Complimentary Wi-Fi is available in all areas at Māua Olea Ubud
  • Does Māua Olea Ubud provide airport transfer services?
    Yes, Māua Olea Ubud provides airport transfer services upon request. Additional charges may apply.
  • Does Māua Olea Ubud have a swimming pool?
    Yes, Māua Olea Ubud features a swimming pool for guest use. Please contact the hotel for operating hours and further details.
  • Are spa or wellness services available at Māua Olea Ubud?
    Spa and wellness services are available at Māua Olea Ubud. Please contact the hotel for details and operating hours.
  • Is there a fitness center or gym available at Māua Olea Ubud?
    A fitness center and gym is available at Māua Olea Ubud for guest use. Please confirm the operating hours and details at the Front Office upon check-in.
  • Is laundry or dry-cleaning service available at Māua Olea Ubud?
    Yes, Māua Olea Ubud provides laundry and dry-cleaning services for an additional charge.
  • Does Māua Olea Ubud provide meeting or event facilities?
    Yes, Māua Olea Ubud offers meeting and event facilities. Please visit our Meeting & Events page or contact the hotel for further details and arrangements.