Frequently Asked Questions

Find answers to common questions about reservations, check-in and check-out times, hotel policies, payments, loyalty benefits, and stay information. Our Frequently Asked Questions page is designed to provide quick and helpful guidance, making it easier for guests to plan their stay with confidence and convenience at Swiss-Belhotel International properties worldwide.

General

  • When is your check-in & check-out time at Lotusa Batulicin by Swiss-Belhotel?
    The check-in time at Lotusa Batulicin by Swiss-Belhotel is 2:00 pm and the check-out time is 12:00 pm.
  • Does Lotusa Batulicin by Swiss-Belhotel allow pets?
    Pets are not allowed at Lotusa Batulicin by Swiss-Belhotel for the guest.
  • Does Lotusa Batulicin by Swiss-Belhotel have electric vehicle charging stations?
    No, Lotusa Batulicin by Swiss-Belhotel currently does not offer electric vehicle charging stations.
  • What is Lotusa Batulicin by Swiss-Belhotel's cancellation policy?
    Referring to the Best Flexible Rate (BFR) cancellation policy, sample: At Lotusa Batulicin by Swiss-Belhotel, if a booking is canceled within 24 hours prior to arrival or in the event of a no-show, one night’s stay will be forfeited. The booked rates are inclusive of 10% GST.
  • What payment methods does Lotusa Batulicin by Swiss-Belhotel accept?
    Lotusa Batulicin by Swiss-Belhotel accepts the following payment methods: Credit Cards (Visa, Mastercard), Alipay, and Bank Transfer/Qris (BCA, Mandiri, and CIMB Niaga).
  • Is Lotusa Batulicin by Swiss-Belhotel accessible for guests with disabilities?
    Yes, Lotusa Batulicin by Swiss-Belhotel offers accessible facilities. Please contact us in advance to ensure your specific requirements are accommodated.
  • What is the nearest airport from Lotusa Batulicin by Swiss-Belhotel?
    The nearest airport to Lotusa Batulicin by Swiss-Belhotel is BERSUJUD AIRPORT, located approximately 2.1 km away.
  • When is your check-in & check-out time at Lotusa Batulicin by Swiss-Belhotel?
    The check-in time at Lotusa Batulicin by Swiss-Belhotel is 2:00 pm and the check-out time is 12:00 pm.

Rooms

  • Is a minibar available in the Lotusa Batulicin by Swiss-Belhotel rooms?
    Yes, Lotusa Batulicin by Swiss-Belhotel provides a complimentary minibar in each room for the first arrival.
  • Are smoking rooms available at Lotusa Batulicin by Swiss-Belhotel?
    Lotusa Batulicin by Swiss-Belhotel provides designated smoking and non-smoking rooms. Please indicate your preference at the time of booking.
  • Are connecting rooms available at Lotusa Batulicin by Swiss-Belhotel?
    Yes, Lotusa Batulicin by Swiss-Belhotel offers connecting rooms (suite and deluxe, as well as deluxe to deluxe). For reservations, please contact the hotel directly via phone or email.
  • Do Lotusa Batulicin by Swiss-Belhotel offer rooms with specific views?
    Yes, our rooms offer City views, Forest views. Please refer to the room description or contact the hotel directly for further details.
  • Do the rooms at Lotusa Batulicin by Swiss-Belhotel have private bathrooms?
    Yes, all rooms at Lotusa Batulicin by Swiss-Belhotel have private bathrooms.
  • Do Lotusa Batulicin by Swiss-Belhotel offer rooms with specific views?
    Yes, our rooms offer City Views. Please refer to the room description or contact the hotel directly for further details.

Restaurant

  • What dining options are available at Lotusa Batulicin by Swiss-Belhotel?
    Lotusa Batulicin by Swiss-Belhotel offers 2 dining options, Oshmantus Restaurant and Caramiel Cafe and Lounge, serving local and international cuisine, cakes, and various types of croissants. Please contact the hotel for further details.
  • What are the restaurant at Lotusa Batulicin by Swiss-Belhotel operating hours?
    Operating hours vary by outlet at Lotusa Batulicin by Swiss-Belhotel. Please refer to our Dining page or contact us for the latest information.
  • Is room service available at Lotusa Batulicin by Swiss-Belhotel?
    Room service at Lotusa Batulicin by Swiss-Belhotel is available 24 hours for your convenience.
  • Can dietary requirements be accommodated at Lotusa Batulicin by Swiss-Belhotel?
    Yes, we strive to accommodate dietary requirements at Lotusa Batulicin by Swiss-Belhotel. Kindly inform us in advance of any special requests.
  • Can breakfast be booked as an add-on at Lotusa Batulicin by Swiss-Belhotel?
    Yes, breakfast at Lotusa Batulicin by Swiss-Belhotel can be added to your stay. Please inquire at the Front Office upon check-in for details.
  • Is room service available at Lotusa Batulicin by Swiss-Belhotel?
    Room service at Lotusa Batulicin by Swiss-Belhotel is available.

Facilities

  • Is parking available at Lotusa Batulicin by Swiss-Belhotel?
    Parking is available and free of charge for in-house guests at Lotusa Batulicin by Swiss-Belhotel.
  • Is Wi-Fi available at Lotusa Batulicin by Swiss-Belhotel?
    Complimentary Wi-Fi is available in all areas at Lotusa Batulicin by Swiss-Belhotel.
  • Does Lotusa Batulicin by Swiss-Belhotel provide airport transfer services?
    Yes, Lotusa Batulicin by Swiss-Belhotel provides complimentary airport transfer services upon request.
  • Does Lotusa Batulicin by Swiss-Belhotel have a swimming pool?
    Lotusa Batulicin by Swiss-Belhotel does not feature a swimming pool.
  • Are spa or wellness services available at Lotusa Batulicin by Swiss-Belhotel?
    Spa and wellness services are not available at Lotusa Batulicin by Swiss-Belhotel.
  • Is there a fitness center or gym available at Lotusa Batulicin by Swiss-Belhotel?
    A fitness center and gym is available at Lotusa Batulicin by Swiss-Belhotel for guest use. Please confirm the operating hours and details at the Front Office upon check-in.
  • Is laundry or dry-cleaning service available at Lotusa Batulicin by Swiss-Belhotel?
    Yes, Lotusa Batulicin by Swiss-Belhotel provides laundry and dry-cleaning services for an additional charge.
  • Does Lotusa Batulicin by Swiss-Belhotel provide meeting or event facilities?
    Yes, Lotusa Batulicin by Swiss-Belhotel offers meeting and event facilities. Contact the hotel via social media, WhatsApp Business, or email for further details and arrangements.
  • Is Wi-Fi available at Lotusa Batulicin by Swiss-Belhotel?
    Complimentary Wi-Fi is available in all areas at Lotusa Batulicin by Swiss-Belhotel.