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FAQs

Showing 1 to 23 out of 23 results found

Do you have welcome gift upon arrival?

Yes we do have welcome amenities of flower, water, tea or coffee*.
 
*Valid for long stay promotion only

How many bathroom in Two Bedroom Suite?

In a Two Bedroom Suite there is one bathroom, however you can upgrade to Premium Suite with two bedroom. Additional charge applied.

May i know your hotel car park's restrictions?

Although there is a carpark built underneath our hotel, this is owned by Wilsons Parking New Zealand.
 
Our guests are more than welcome to make use of these facilities, however there is an addition charge per day which will be payable upon check-out.

Are baby cots available in the rooms?

Baby cots are available upon request.

Are we able to have a late check out?

Please be advised that our check out time is at 10AM. If you wish to have a later check out, there will be an additional cost. However, please be aware that it will be subject to availability. 

Can all bedroom apartments split beds in the rooms?

In our studio apartment, we are unable to do split beds. In our one bedroom apartments, 9 out of the 11 rooms can have split beds. In our two bedroom apartments, 19 out of the 23 rooms can have split beds in only one of the rooms. In our three bedroom apartments, 3 out of the 5 rooms can have split beds in only one of the rooms.

Can we get an early check in?

Please be advised that our check in time is at 2PM. If you are arriving at the hotel early, please notify us in advance and we will do our absolute best to make sure a room is ready for you. However, this will be subject to availability.

Can we smoke on the balcony?

Swiss-BelSuites Victoria Park operates a strict non-smoking throughout every area of the hotel (including balconies). If there is evidence found that you, or your guests, are found to be breaking this policy, a $300 penalty fee will be obtained from your pre-authorisation, per incident).

Do I have to guarantee my room with a credit card?

Yes, your credit card details are required to guarantee your booking, however it can be paid with cash or a different credit card upon check in.

Do you guys have extra beds?

We do have extra beds available upon request for all children under 12 years which have an additional charge NZD 60 per night for extra beds. The maximum number of extra beds in a room is 1. 

Do you have free Wi-Fi?

Yes, free Wi-Fi is available in your rooms as well as in the lobby area.

Do you have parking on site? Can we reserve a spot?

Although there is a car park built underneath our hotel, this is owned by Wilsons Parking New Zealand. Our guests are more than welcome to make use of these facilities, however there is an addition $25 per day charge which will be payable upon check-out. Parking is only valid between 4pm and 10am, therefore from 10am until 4pm pay and display parking on level 1 must be used. Friday parking tags however are valid until Sunday at 10am. Please park either on level 1 in an unreserved space or on the ground level in a hotel reserved space. Parking availability is operated on a first come first served basis due to such a high demand. 

Do you have room service?

Yes we can provide room service but please note this is supplied by external outlets and is not from within the hotel. We can also provide a grocery delivery service. 


Do you offer airport transfer services?

We do have airport transfer to the hotel. Please be advised that it is an extra charge of $80 dollars for a suburban car $100 dollars for a van up to 6 people.

Does my room have a balcony?

Yes, all of our rooms have a balcony.

How many people can stay in your suites?

In our Studio suite and our one bedroom suites, we can accommodate a maximum of two people. In our two bedroom suites, we can accommodate a maximum of four people. And in our three bedroom suites, we can accommodate a maximum of six people. 

Is there a safety deposit box available at the hotel?

There is a safety deposit box in every guest room. There is also a safety box available at the Front desk. (Available mid December 2016).

We have a late flight tonight and are leaving at 6pm, how does this work?

Late check-out until 6pm is possible, there will be a charge of 50% of the room rate of the day. 

We want to have a small gathering for a birthday party, is it possible?

Hotel Guests are more than welcome to have visitors in their suites.  It is the policy of the hotel that visitors must vacate the property by 10pm. This complements the hotels No Party Policy.  Charges will apply if rooms are found to be over occupancy stated in the official reservation documentation. The occupancy of each suite is governed by fire regulations and we hope you treat this with respect.

What is the standard check in time and check out time at your hotel?

The standard check-in time is 2pm and check-out is at 10am.

What is your pet policy?

Pets are not allowed in the hotel.

When does the reception close?

Our Reception available for 24/7.

What time is check out?

The check-out time is at 10.00am.

Showing 1 to 23 out of 23 results found