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SBEC Benefits Frequently Asked Questions

ABOUT MEMBERSHIP

#start: Upon registration, members are entitled to instant benefits right away. No need to collect points or redemption.
#journey: Members collect visits with any transaction (rooms, F&B, or any other services) made in any SBI hotels.
#benefits: The more the visits, the higher and the more distinct the benefits evolving with every milestone that members reach.

It’s as easy as 3 simple steps:
i. Any guest that makes a transaction at SBI properties can join as a member.
ii. Simply approach the hotel staff, and submit your information to sign up.
iii. Congrats, you start your journey as an Explorer!

No, SBEC Benefits is completely free.

No, the program is not point based. Guests can instantly enjoy benefits once they are registered as members.

No minimum amount of transactions. We appreciate and reward every visit and transaction a member makes in SBI properties.

Yes, you can! A 3-month old invoice is valid to join the program or record a visit.

No, each person is entitled to one SBEC Benefits membership. SBI reserves the right to void any duplicate accounts.

To cancel, please inform us via email sbec@swiss-belhotel.com.

The information you provide will only be used for us to stay in touch with you. For more information on data protection, please review terms and conditions

Booking must to be done via the guest's member zone on
sbec.swiss-belhotel.com
Discount is from Best Flexible Rate - does not apply in combination with any other accommodation offers or corporate rates



ABOUT BENEFITS

You are welcome to use all your benefits in any SBI properties globally.

To avail discounts when booking your stay, please go to your member’s zone on sbec.swiss-belhotel.com, make the booking from the link provided there. For all other benefits, simply show your membership card to our hotel staff and enjoy the experience immediately.

No, SBEC Benefits can be availed by the member only or in the member's presence, unless stated otherwise. The membership is strictly non-transferable.

Up to 10 people if they are dining at the restaurant - excluding alcohol and the SBEC Member needs to be present.
Up to 40 people for events/banquets - excluding alcohol and the SBEC Member needs to be present.

No, alcohol is not included.



ABOUT MEMBERSHIP MILESTONE

Milestone is the threshold you reach based on your number of visits. Milestones are in 4 categories - Explorer (Red), Enthusiast (Silver), Influencer (Gold), Connoisseur (Platinum). Each milestone you reach, it will unlock more exciting benefits, available instantly for you to use.

Upgrade is calculated based on your recorded number of visits, whether it is to stay, dine or use any of the hotel managed paid services.

Make any transaction, whether it is to stay, dine or use any of the hotel managed paid services at any SBI property globally, and it will be recorded as a visit.

No, memberships and recorded visits are non-transferable and cannot be shared with family members, friends and others.

Members can check their status and visit records by logging in to the member's zone on sbec.swiss-belhotel.com.

Yes, the number of visits will be calculated annually, until the anniversary date of membership. Accumulated visits will be reset to zero at the anniversary of the membership. The current number of visits will determine the milestone on the renewal membership year.

Once you reach the Connoisseur milestone, you will remain at the level until the anniversary date of the membership. Simply make 50 visits before the membership anniversary date to continue enjoying all your Connoisseur benefits for another year.