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FAQs

Showing 1 to 29 out of 29 results found

Are baby cots available for the rooms?

We regret that baby cots are not available in our hotel.

Are high chairs available in the restaurants?

Yes, high chairs are available in our restaurant.

Are your hotel rates per room or per person?

All the rates are per room.

Can I connect to the Internet from my room?

Yes, for internet access is available in all hotel area include in guest's room.

Do you have 24 hours room service?

Yes, our room service available for 24 hours.

Do you have a tour desk where I can book excursions during my stay?

We regret that we don't have tour desk in our hotel.

Do you have hairdryers in the rooms?

Yes, hairdryer are available in each rooms.

Do you have pet restriction policy?

We regret that pets are not allowed in our hotel.

Do you have rooms with a bathtub?

No, we don't have.

Do you offer an airport transfer service?

Yes, and it chargeable. 

Do you provide a service for late check-out?

No, we don't provide service for late check-out.

Does my room reservation require any guarantee?

Yes, credit card or bank transfer required for guarantee.

Does the internet rate include breakfast?

It depend on the package that you choose, our offers are can be book with or without breakfast.

How do I cancel my hotel reservation without a charge?

Cancellation 1 day prior your arrival. For reservation from website or online travel agent it is based on cancellation policy in your booking confirmation.

How do I get to the hotel?

Our hotel can be reach by train or taxi.

How far is the hotel from the Beach?

It is approximately 1 hours to Ancol.

How far is the hotel from the downtown shopping areas?

Kalibata Mall is accros the hotel and for another shopping areas approximately 10 minutes from the Hotel.

How far is the nearest hospital to the hotel?

Approximately 15 minutes.

How many people can stay in one room?

Maximum for 2 adults.

Is a babysitting service available?

We regret that babysitting service is not available.

Is it possible to check-in earlier?

We regret that early check-in not provided in our hotel.

Is there a safety deposit box available at the hotel?

Yes, safety deposit box are available in each rooms.

Is there a swimming pool in the hotel?

Yes, swimming pool is at 2nd floor.

What are the local tourist attractions?

The nearest one are Indonesia Miniature Park and Ragunan Zoo.

What are the standard check-in and check-out times of the hotel?

Check in time is at 2pm and check out at 12noon.

What types of rooms are available in the hotel?

We have Deluxe and Grand Deluxe Room.

Where is breakfast served and at what times?

Breakfast served at Swiss-Cafe Restaurant, from 6 - 10am.

Where is the nearest bank or currency exchange?

The currency exchange is across the hotel located at Kalibata Mall.

How many rooms does the hotel have?

212


Showing 1 to 29 out of 29 results found