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FAQs

Showing 1 to 34 out of 34 results found

Are high chairs available in the restaurants?

Yes high chairs are available at BaReLo.

Are we able to add extra bed in our room and how much does it cost?

Yes, extra bed is available at a charge and subject to availability.

Are your hotel rates per room or per person?

Rates are per room.

Can baggage be stored at the hotel whilst I travel to another location in Indonesia?

Yes, with certain limit time.

Can I connect to the Internet from my room?

Yes, Wi-Fi access is available in each rooms and all hotel area.

Do you have 24 hour room service?

Yes we have.

Do you have a pet policy?

Unfortunately pets are not allowed in our hotel.

Do you have a tour desk where I can book excursions during my stay?

Yes, we have. 

Do you have any special packages for honeymoons and anniversaries?

Yes we have. For more information and inquiry please contact us at +62 542 745 180 or email us to resvsibk@swiss-belhotel.com.

Do you have hairdryers in the rooms?

Yes hairdryers are available in each rooms.

Do you have rooms with a bathtub?

Yes bathtub is available at Grand Deluxe and Junior Suite only.

Do you provide a service for late check-out?

Yes, late check-out service may available at a charge. Subject to availability.

Does my room reservation require any guarantee?

Yes credit card details required for guarantee.

Does the internet rate include breakfast?

Internet rate can be booked with or without breakfast depends on the offers.

How do I cancel my hotel reservation without a charge?

For online reservation you can modify or cancel on the booking source however it based on the cancellation policy written on your confirmation letter.

For offline reservation, please contact us at +62 542 746 180 or email us to resvsibk@swiss-belhotel.com. 

How do I get to the hotel?

Our hotel can be reached by taxi or other public transportation.

How far is the hotel from the Beach?

Kemala Beach approximately 10 minutes drive from hotel.

How far is the hotel from the downtown shopping areas?

Approximately 15 minutes within walking distance to Mall e-Walk.

How far is the nearest hospital to the hotel?

Police Hospital Balikapapan is about 12 minutes by car.

How many people can stay in one room?

Maximum 2 adults and 2 childrens.

Is a babysitting service available?

Yes upon request.

Is it possible to check-in earlier?

Yes, it available at a charge and subject to availability. 

Is there a safety deposit box available at the hotel?

Yes, safety deposit boxes are available at each rooms.

Is there a swimming pool in the hotel?

We regret that we don't have swimming pool however we have whirlpool.

What are local tourist attraction?

The local tourist attractions are Sun Bear & Orang Utan Conservation, Banua Patra - Manggar - Lamaru Beache, Tritip Crocodile Farming and Bengkirai Hill Jungle Track.

What are the standard check-in and check-out times of the hotel?

The standard for check-in is at 14:00hrs and check out at 12:00hrs.

What types of rooms are available in the hotel?

We have Deluxe Room, Superior Deluxe Room, Grand Deluxe Room and Junior Suites.

Where is the nearest bank or currency exchange?

The nearest bank approximately 2 minutes within walking distance.

Do you have family room?

No, we don't have family room however we have interconnecting room and subject to availability.

How far this hotel from the Mall?

There are 2 Malls in Balikpapan. The closest one is BSB which takes about 5 Minutes by Taxi or 15 minutes by walking. And the other one is Balikpapan Centre which takes about 10 until 15 Minutes to get there by taxi.


Do you provide pick up service from the airport to hotel?

Yes we have, but please make an advance booking minimum one day before your arrival date since the car is limited and subject to availability.


Is there any Promo on Weekend?

Yes there is. We have  weekend package start from IDR 418.000nett/ room include one breakfast.


Where is the exact location of this hotel?

We are located on Jendral Sudirman ,Sudirman Square in front of Ace Hardware to be exact.


How far The Hotel to The Airport?

It only take 15 minutes until 20 minutes to our Hotel including the traffic.


Showing 1 to 34 out of 34 results found