FAQs

Showing 1 to 26 out of 26 results found

Are baby cots available for the rooms?

Unfortunately baby cot is not available.

Are high chairs available in the restaurants?

Yes, high chairs are available at BaReLo.

Are we able to add extra bed in our room and how much does it cost?

Yes chargeable extra bed is available and subject to availability.

Are your hotel rates per room or per person?

Our rates are per room.

Can I connect to the Internet from my room?

Yes, free WIFI access is available at each rooms.

Do you have 24 hour room service?

Yes, we have.

Do you have a pet policy?

Unfortunately pets are not allowed in our hotel.

Do you have hairdryers in the rooms?

Hairdryers are available on Grand deluxe and Suite Room. Hairdryer on Deluxe Room are on request.

Do you have rooms with a bathtub?

Yes, bathtub are available at Suites Room.

Do you offer an airport transfer service?

Free airport transfer is available.

For offline reservation you can contact our friendly reservation 3 days before in +6321 9968 1818 or +62 817 0373 0163 (WhatsApp only) or email to resvsias@swiss-belhotel.com

Do you provide a service for late check-out?

Yes, we do. However subject to availability.

Does my room reservation require any guarantee?

For online reservation you can cancel or modify on the booking source however subject to reservation policy.

For offline reservation you can contact our friendly reservation 3 days before in +6321 9968 1818 or +62 817 0373 0163 (WhatsApp only) or email to resvsias@swiss-belhotel.com

Does the internet rate include breakfast?

Internet rate can be booked with or without breakfast, depends on the offers.

How do I get to the hotel?

We provide free shuttle service from/to airport. Subject to schedule.

How far is the hotel from the Beach?

Mentari Beach approximately 23km away from our hotel and can be reach by car via Jalan Dr. Ir. H. Soekarno for 1 hour, depends on current traffic.

How far is the hotel from the downtown shopping areas?

Our hotel only 3,9 km away from City of Tomorrow Mall.

How far is the nearest hospital to the hotel?

Our hotel located near by Rumah Sakit Mitra Keluarga only 3km away and can be reach by car approximately 5 minutes.

How many people can stay in one room?

Maximum for 2 adults and 2 kid under 2 years old.

Is a babysitting service available?

Unfortunately babysitting service is not available.

Is there a safety deposit box available at the hotel?

Yes, safety deposit boxes are available at each rooms.

Is there a swimming pool in the hotel?

Yes, there is.

What are local tourist attraction?

The nearest local tourist attraction is Surabaya Zoo, 6km away from the hotel.

What are the standard check-in and check-out times of the hotel?

The standard check-in time at our hotel is at 2:00pm and check out 12:00 at noon.

What types of rooms are available in the hotel?

Swiss-Belinn Airport Surabaya have Deluxe Room, Grand Deluxe and Suite.

Where is breakfast served and at what times?

Breakfast served from 5.30 AM – 10 AM on weekdays and weekend at BaReLo.

Where is the nearest bank or currency exchange?

The nearest bank is BNI Graha Pangeran and it only takes 16 minutes by driving.