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FAQ's

Showing 1 to 17 out of 17 results found

Are your hotel rates per room or per person?

Per room except using extra bed 

Can I connect to the Internet from my room?

Yes, complimentary Wi-Fi service for all hotel areas  

Do you have 24 hours room service?

Yes we provide 24 hours room service

Do you have pet restriction policy?

Yes, pets are not allowed in Hotel Ciputra World Surabaya.

Do you have room provide bathroom with bathtub?

Yes we provide bathtub at Grand Deluxe only 

Do you offer an airport transfer service?

Yes we offer an airport transfer at IDR 338.800 / car / way 

Do your hotel provide baby cots ?

Yes we do, baby cot is only available by request

Does my room reservation require any guarantee?

All room reservations require a credit card guarantee.

Does the internet rate include breakfast?

Can be with or without breakfast

How far is the hotel from airport?

Only 25 minute ( 23,6 km ) and close with toll road 

How far is the hotel from the downtown shopping areas?

Around 15 minutes by car and we are connected with Ciputra World Mall 

How far is the nearest hospital to the hotel?

Around 10 minutes to RKZ or William Booth Hospital 

Is breakfast served and at what times and where?

Daily breakfast will serve at The Gallery Restaurant starting from 6 AM until 11 AM

Is there a safety deposit box available at the hotel?

Yes we provide safety deposit box in all rooms 

What are the standard check-in and check-out times of the hotel?

The official Check in time is 1400hrs and Check out time is 1200hrs local time 

What types of rooms are available in the hotel?

We have Deluxe, Superior Deluxe & Grand Deluxe 

Where is the nearest bank or currency exchange?

We are same area with many bank, you can go by walk and there is a currency exchange inside the mall and also ATM center

Showing 1 to 17 out of 17 results found