Frequently Asked Questions

Find answers to common questions about reservations, check-in and check-out times, hotel policies, payments, loyalty benefits, and stay information. Our Frequently Asked Questions page is designed to provide quick and helpful guidance, making it easier for guests to plan their stay with confidence and convenience at Swiss-Belhotel International properties worldwide.

General

  • When is your check-in & check-out time at Swiss-Belinn Gajah Mada Medan?
    The check-in time at Swiss-Belinn Gajah Mada Medan is 2:00 pm and the check-out time is 12:00 pm
  • Does Swiss-Belinn Gajah Mada Medan allow pets?
    Pets are not allowed at Swiss-Belinn Gajah Mada Medan.
  • Does Swiss-Belinn Gajah Mada Medan have electric vehicle charging stations?
    No, Swiss-Belinn Gajah Mada Medan currently does not offer electric vehicle charging stations
  • What is Swiss-Belinn Gajah Mada Medan's cancellation policy?
    Referring to the Best Flexible Rate (BFR) cancellation policy: At Swiss-Belinn Gajah Mada Medan, if a booking is canceled within 24 hours prior to arrival or in the event of a no-show, one night’s stay will be forfeited. The booked rates are inclusive of 10% GST
  • What payment methods does Swiss-Belinn Gajah Mada Medan accept?
    Swiss-Belinn Gajah Mada Medan accepts the following payment methods: Credit Cards (Visa, Mastercard, American Express) and Bank Transfer.
  • Is Swiss-Belinn Gajah Mada Medan accessible for guests with disabilities?
    Yes, Swiss-Belinn Gajah Mada Medan offers accessible facilities. Please contact us in advance to ensure your specific requirements are accommodated.
  • What is the nearest airport from Swiss-Belinn Gajah Mada Medan?
    The nearest airport to Swiss-Belinn Gajah Mada Medan is Kuala Namu International Airport, located approximately 39 km away.

Rooms

  • Is a minibar available in the Swiss-Belinn Gajah Mada Medan rooms?
    Minibar availability varies at Swiss-Belinn Gajah Mada Medan by room type. Please refer to the room description for details. (Available in Suite Room only)
  • Are smoking rooms available at Swiss-Belinn Gajah Mada Medan?
    Swiss-Belinn Gajah Mada Medan provides designated smoking and non-smoking rooms. Please indicate your preference at the time of booking.
  • Are connecting rooms available at Swiss-Belinn Gajah Mada Medan?
    Connecting rooms are not available at Swiss-Belinn Gajah Mada Medan.
  • Do Swiss-Belinn Gajah Mada Medan offer rooms with specific views?
    Rooms with specific views are not available at Swiss-Belinn Gajah Mada Medan.
  • Do the rooms at Swiss-Belinn Gajah Mada Medan have private bathrooms?
    Yes, all rooms at Swiss-Belinn Gajah Mada Medan have private bathrooms.

Restaurant

  • What dining options are available at Swiss-Belinn Gajah Mada Medan?
    Swiss-Belinn Gajah Mada Medan offers a variety of dining options, including restaurants and lounges serving local and international cuisine.
  • What are the restaurant at Swiss-Belinn Gajah Mada Medan operating hours?
    Restaurant at Swiss-Belinn Gajah Mada Medan is available 24 hours for your convenience.
  • Is room service available at Swiss-Belinn Gajah Mada Medan?
    Room service at Swiss-Belinn Gajah Mada Medan is available 24 hours for your convenience.
  • Can dietary requirements be accommodated at Swiss-Belinn Gajah Mada Medan?
    No, we do not accommodate dietary requirements at Swiss-Belinn Gajah Mada Medan
  • Can breakfast be booked as an add-on at Swiss-Belinn Gajah Mada Medan?
    Yes, breakfast at Swiss-Belinn Gajah Mada Medan can be added to your stay. Please inquire at the Front Office upon check-in for details.

Facilities

  • Is parking available at Swiss-Belinn Gajah Mada Medan?
    Parking is available and free of charge for in-house guests at Swiss-Belinn Gajah Mada Medan.
  • Is Wi-Fi available at Swiss-Belinn Gajah Mada Medan?
    Complimentary Wi-Fi is available in all areas at Swiss-Belinn Gajah Mada Medan
  • Does Swiss-Belinn Gajah Mada Medan provide airport transfer services?
    Yes, Swiss-Belinn Gajah Mada Medan provides airport transfer services upon request. Additional charges may apply.
  • Does Swiss-Belinn Gajah Mada Medan have a swimming pool?
    Yes, Swiss-Belinn Gajah Mada Medan features a swimming pool for guest use. Please contact the hotel for operating hours and further details
  • Are spa or wellness services available at Swiss-Belinn Gajah Mada Medan?
    Spa and wellness services are available at Swiss-Belinn Gajah Mada Medan. Please contact the hotel for details and operating hours
  • Is there a fitness center or gym available at Swiss-Belinn Gajah Mada Medan?
    A fitness center and gym is available at Swiss-Belinn Gajah Mada Medan for guest use. Please confirm the operating hours and details at the Front Office upon check-in.
  • Is laundry or dry cleaning service available at Swiss-Belinn Gajah Mada Medan?
    Yes, Swiss-Belinn Gajah Mada Medan provides laundry and dry-cleaning services for an additional charge.
  • Does Swiss-Belinn Gajah Mada Medan provide meeting or event facilities?
    Yes, Swiss-Belinn Gajah Mada Medan offers meeting and event facilities. Please contact the hotel for further details and arrangements.