Frequently Asked Questions

Find answers to common questions about reservations, check-in and check-out times, hotel policies, payments, loyalty benefits, and stay information. Our Frequently Asked Questions page is designed to provide quick and helpful guidance, making it easier for guests to plan their stay with confidence and convenience at Swiss-Belhotel International properties worldwide.

General

  • When is your check-in & check-out time at Swiss-Belhotel Tarakan?
    The check-in time at Swiss-Belhotel Tarakan is 2:00 pm and the check-out time is 12:00 pm
  • Does Swiss-Belhotel Tarakan allow pets?
    Pets are not allowed at Swiss-Belhotel Tarakan.
  • Does Swiss-Belhotel Tarakan have electric vehicle charging stations?
    No, Swiss-Belhotel Tarakan currently does not offer electric vehicle charging stations.
  • What is Swiss-Belhotel Tarakan's cancellation policy?
    Referring to the Best Flexible Rate (BFR) cancellation policy, sample: At Swiss-Belhotel Tarakan, if a booking is canceled within 24 hours prior to arrival or in the event of a no-show, one night’s stay will be forfeited. The booked rates are inclusive of 10% GST.
  • What payment methods does Swiss-Belhotel Tarakan accept?
    Swiss-Belhotel Tarakan accepts the following payment methods: Credit Cards (Visa, Mastercard, American Express), UnionPay, and Bank Transfer/Virtual Account (BCA, BRI, BNI, Mandiri, and Permata Bank).
  • Is Swiss-Belhotel Tarakan accessible for guests with disabilities?
    Yes, Swiss-Belhoteloffers accessible facilities. Please contact us in advance to ensure your specific requirements are accommodated.
  • What is the nearest airport from Swiss-Belhotel Tarakan?
    The nearest airport to Swiss-Behotel Tarakan is Juwata Airport, located approximately 2 km away.

Rooms

  • Is a minibar available in the Swiss-Belhotel Tarakan rooms?
    Minibar availability varies at Swiss-Belhotel Tarakan by room type. Please refer to the room description for details.
  • Are smoking rooms available at Swiss-Belhotel Tarakan?
    Swiss-Belhotel Tarakan provides designated smoking and non-smoking rooms. Please indicate your preference at the time of booking.
  • Are connecting rooms available at Swiss-Belhotel Tarakan?
    Connecting rooms are available at Swiss-Belhotel Tarakan upon request and subject to availability. Kindly contact the hotel directly via phone or email at the time of booking to confirm availability.
  • Do Swiss-Belhotel Tarakan offer rooms with specific views?
    Yes, our rooms offer City views, Airport views, and GTM Mall views. Please refer to the room description or contact the hotel directly for further details.
  • Do the rooms at Swiss-Belhotel Tarakan have private bathrooms?
    Yes, Swiss-Behotel Tarakan have private bathroom

Restaurant

  • What dining options are available at Swiss-Belhotel Tarakan?
    Swiss-Belhotel Tarakan features several dining outlets, including Swiss-Cafe serving offers all-day dining featuring a mix of international, Asian, and local Indonesian or regional cuisine. We serve breakfast, lunch, and dinner, utilizing buffet, à la carte menus, and 24-hour in-room dining services in a contemporary. Please visit our Dining page or contact the hotel for further details.
  • What are the restaurant at Swiss-Belhotel Tarakan operating hours?
    Operating hours vary by outlet at Swiss-Belhotel Tarakan. Please refer to our Dining page or contact us for the latest information.
  • Is room service available at Swiss-Belhotel Tarakan?
    Room service at Swiss-Belhotel Tarakan is available 24 hours for your convenience.
  • Can dietary requirements be accommodated at Swiss-Belhotel Tarakan?
    Yes, we strive to accommodate dietary requirements at Swiss-Belhotel Tarakan. Kindly inform us in advance of any special requests.
  • Can breakfast be booked as an add-on at Swiss-Belhotel Tarakan?
    Yes, breakfast at Swiss-Belhotel Tarakan can be added to your stay. Please inquire at the Front Office upon check-in for details.

Facilities

  • Is parking available at Swiss-Belhotel Tarakan?
    Parking facilities are available for guests at Swiss-Belhote Tarakan. Please contact us for details regarding availability and charges.
  • Is Wi-Fi available at Swiss-Belhotel Tarakan?
    Complimentary Wi-Fi is available in all areas at Swiss-Belhotel Tarakan
  • Does Swiss-Belhotel Tarakan provide airport transfer services?
    Yes, Swiss-Belhotel Tarakan provides airport transfer services upon request. Additional charges may apply.
  • Does Swiss-Belhotel Tarakan have a swimming pool?
    Yes, Swiss-Belhotel Tarakan features a swimming pool for guest use. Please contact the hotel for operating hours and further details.
  • Are spa or wellness services available at Swiss-Belhotel Tarakan?
    Spa and wellness services are available at Swiss-Belhotel Tarakan. Please contact the hotel for details and operating hours.
  • Is there a fitness center or gym available at Swiss-Belhotel Tarakan?
    A fitness center and gym is available at Swiss-Belhotel Tarakan for guest use. Please confirm the operating hours and details at the Front Office upon check-in.
  • Is laundry or dry cleaning service available at Swiss-Belhotel Tarakan?
    Yes, Swiss-Belhotel Tarakan provides laundry and dry-cleaning services for an additional charge.
  • Does Swiss-Belhotel Tarakan provide meeting or event facilities?
    Yes, Swiss-Belhotel Tarakan offers meeting and event facilities. Please visit our Meeting & Events page https://www.swiss-belhotel.com/hotels-offers/swiss-belhotel-tarakan-fullday-meeting or contact the hotel for further details and arrangements.