Frequently Asked Questions

Find answers to common questions about reservations, check-in and check-out times, hotel policies, payments, loyalty benefits, and stay information. Our Frequently Asked Questions page is designed to provide quick and helpful guidance, making it easier for guests to plan their stay with confidence and convenience at Swiss-Belhotel International properties worldwide.

General

  • When is your check-in & check-out time at Swiss-Belhotel Makassar?
    The check-in time at Swiss-Belhotel Waterfront Makassar is 2:00 pm and the check-out time is 12:00 pm.
  • Does Swiss-Belhotel Makassar allow pets?
    Pets are not allowed at Swiss-Belhotel Waterfront Makassar. Certified service animals are permitted in accordance with applicable regulations.
  • Does Swiss-Belhotel Makassar have electric vehicle charging stations?
    No, Swiss-Belhotel Waterfront Makassar currently does not offer electric vehicle charging stations.
  • What is Swiss-Belhotel Makassar's cancellation policy?
    At Swiss-Belhotel Waterfront Makassar, if a booking is canceled within 24 hours prior to arrival or in the event of a no-show, one night’s stay will be forfeited. The booked rates are inclusive of 10% GST.
  • What payment methods does Swiss-Belhotel Makassar accept?
    Swiss-Belhotel Waterfront Makassar accepts the following payment methods: Credit Cards (Visa, Mastercard, American Express), UnionPay, and Bank Transfer/Virtual Account (BCA, BRI, BNI, Mandiri, and Permata Bank).
  • Is Swiss-Belhotel Makassar accessible for guests with disabilities?
    Yes, Swiss-Belhotel Waterfront Makassar offers accessible facilities. Please contact us in advance to ensure your specific requirements are accommodated.
  • What is the nearest airport from Swiss-Belhotel Makassar?
    The nearest airport to Swiss-Belhotel Waterfront Makassar is Sultan Hasanuddin International Airport, located approximately 18.9 km away.

Rooms

  • Is a minibar available in the Swiss-Belhotel Makassar rooms?
    Minibar is available at Swiss-Belhotel Waterfront makassar
  • Are smoking rooms available at Swiss-Belhotel Makassar?
    Swiss-Belhotel Waterfront Makassar provides designated smoking and non-smoking rooms. Please indicate your preference at the time of booking.
  • Are connecting rooms available at Swiss-Belhotel Makassar?
    Connecting rooms are available at Swiss-Belhotel Waterfront Makassar upon request and subject to availability. Kindly contact the hotel directly via phone or email at the time of booking to confirm availability.
  • Do Swiss-Belhotel Makassar offer rooms with specific views?
    Yes, Our rooms offer City views and Sea Views. Please refer to the room description or contach the hotel directly for further details
  • Do the rooms at Swiss-Belhotel Makassar have private bathrooms?
    Yes, all rooms at Swiss-Belhotel Waterfront Makassar have private bathrooms

Restaurant

  • What dining options are available at Swiss-Belhotel Makassar?
    Swiss-Belhotel Waterfront Makassar offers a variety of dining options, including restaurants and lounges serving local and international cuisine.
  • What are the restaurant at Swiss-Belhotel Makassar operating hours?
    Operating hours vary by outlet at Swiss-Belhotel Waterfront Makassar. Please refer to our Dining page or contact us for the latest information.
  • Is room service available at Swiss-Belhotel Makassar?
    Room service at Swiss-Belhotel Waterfront Makassar is available 24 hours for your convenience. Room service at Swiss-Belhotel Waterfront Makassar is available daily from 10.00 - 23.00
  • Can dietary requirements be accommodated at Swiss-Belhotel Makassar?
    Yes, we strive to accommodate dietary requirements at Swiss-Belhotel Waterfront Makassar. Kindly inform us in advance of any special requests.
  • Can breakfast be booked as an add-on at Swiss-Belhotel Makassar?
    Yes, breakfast at Swiss-Belhotel Waterfront Makassar can be added to your stay. Please inquire at the Front Office upon check-in for details.

Facilities

  • Is parking available at Swiss-Belhotel Makassar?
    Parking is available and free of charge for in-house guests at Swiss-Belhotel Waterfront Makassar.
  • Is Wi-Fi available at Swiss-Belhotel Makassar?
    Complimentary Wi-Fi is available in all areas at Swiss-Belhotel Waterfront Makassar.
  • Does Swiss-Belhotel Makassar provide airport transfer services?
    Yes, Swiss-Belhotel Waterfront Makassar provides airport transfer services upon request. Additional charges may apply.
  • Does Swiss-Belhotel Makassar have a swimming pool?
    Yes, Swiss-Belhotel Waterfront Makassar features a swimming pool for guest use. Please contact the hotel for operating hours and further details.
  • Are spa or wellness services available at Swiss-Belhotel Makassar?
    Spa and wellness services are available at Swiss-Belhotel Waterfront Makassar. Please contact the hotel for details and operating hours.
  • Is there a fitness center or gym available at Swiss-Belhotel Makassar?
    A fitness center and gym is available at Swiss-Belhotel Waterfront Makassar for guest use. Please confirm the operating hours and details at the Front Office upon check-in.
  • Is laundry or dry cleaning service available at Swiss-Belhotel Makassar?
    Yes, Swiss-Belhotel Waterfront Makassar provides laundry and dry-cleaning services for an additional charge.
  • Does Swiss-Belhotel Makassar provide meeting or event facilities?
    Yes, Swiss-Belhotel Waterfront Makassar offers meeting and event facilities. Please visit our Meeting & Events page or contact the hotel for further details and arrangements.