Frequently Asked Questions

Find answers to common questions about reservations, check-in and check-out times, hotel policies, payments, loyalty benefits, and stay information. Our Frequently Asked Questions page is designed to provide quick and helpful guidance, making it easier for guests to plan their stay with confidence and convenience at Swiss-Belhotel International properties worldwide.

General

  • When is your check-in & check-out time at Hotel Ciputra Jakarta>?
    The check-in time at Hotel Ciputra Jakarta is 2:00 pm and the check-out time is 12:00 pm.
  • Does Hotel Ciputra Jakarta allow pets?
    Pets are not allowed at Hotel Ciputra Jakarta.
  • Does Hotel Ciputra Jakarta have electric vehicle charging stations?
    Yes, Hotel Ciputra Jakarta has electric vehicle charging stations (subject to availability).
  • What is Hotel Ciputra Jakarta's cancellation policy?
    At Hotel Ciputra Jakarta, if a booking is canceled within 24 hours prior to arrival or in the event of a no-show, one night’s stay will be forfeited. The booked rates are inclusive of 10% GST.
  • What payment methods does Hotel Ciputra Jakarta accept?
    Hotel Ciputra Jakarta accepts the following payment methods: Credit cards and debit (Visa, Mastercard, American Express, UnionPay, JCB), Qris, and Bank Transfer (BCA).
  • Is Hotel Ciputra Jakarta accessible for guests with disabilities?
    Yes, Hotel Ciputra Jakarta provides accessible facilities for people with disabilities. We have wheelchair access and rooms specifically for the disabled. Please contact us in advance to ensure your specific requirements are accommodated.
  • What is the nearest airport from Hotel Ciputra Jakarta?
    The nearest airport to Hotel Ciputra Jakarta is Soekarno Hatta International Airport, located approximately 24 km away.

Rooms

  • Is a minibar available in the Hotel Ciputra Jakarta rooms?
    Minibar is available at Hotel Ciputra Jakarta in all room type. For the beverages have additional charge
  • Are smoking rooms available at Hotel Ciputra Jakarta?
    Hotel Ciputra Jakarta provides smoking and non-smoking rooms. For smoking room is at 9th - 10th floor. For the availability, please indicate your preference at the time of booking.
  • Are connecting rooms available at Hotel Ciputra Jakarta?
    Connecting rooms are available at Hotel Ciputra Jakarta for Ciputra Deluxe room type and above, subject to availability. Kindly contact the hotel directly via phone or email at the time of booking to confirm availability.
  • Do Hotel Ciputra Jakarta offer rooms with specific views?
    Yes, our rooms offer Pool View in Ciputra Deluxe room and City View in Deluxe room.
  • Do the rooms at Hotel Ciputra Jakarta have private bathrooms?
    Yes, all rooms at Hotel Ciputra Jakarta have private bathrooms.

Restaurant

  • What dining options are available at Hotel Ciputra Jakarta?
    Hotel Ciputra Jakarta features several dining outlets, including The Gallery Restaurant, Marble Court Alfresco, and Club Lounge. Please visit our Dining page or contact the hotel for further details.
  • What are the restaurant at Hotel Ciputra Jakarta operating hours?
    All outlets operating hours Hotel Ciputra Jakarta are open from 06.00 am - 11.00 pm
  • Is room service available at Hotel Ciputra Jakarta?
    Room service at Hotel Ciputra Jakarta is available 24 hours for your convenience.
  • Can dietary requirements be accommodated at Hotel Ciputra Jakarta?
    Yes, we strive to accommodate dietary requirements at Hotel Ciputra Jakarta. Kindly inform us in advance of any special requests.
  • Can breakfast be booked as an add-on at Hotel Ciputra Jakarta?
    Yes, breakfast at Hotel Ciputra Jakarta can be added to your stay. Please make a reservation and provide details at the front desk upon check-in.

Facilities

  • Is parking available at Hotel Ciputra Jakarta?
    Parking is available and free of charge for in-house guests at Hotel Ciputra Jakarta.
  • Is Wi-Fi available at Hotel Ciputra Jakarta?
    Complimentary Wi-Fi is available in all areas at Hotel Ciputra Jakarta.
  • Does Hotel Ciputra Jakarta provide airport transfer services?
    Yes, Hotel Ciputra Jakarta provides airport transfer services upon request with additional charges .
  • Does Hotel Ciputra Jakarta have a swimming pool?
    Yes, Hotel Ciputra Jakarta features a swimming pool for guest use at 7th Floor. Available from 06.00 am - 10.00 pm.
  • Are spa or wellness services available at Hotel Ciputra Jakarta?
    Spa and wellness services are available at Hotel Ciputra Jakarta. Available from 09.00 am - 10.00 pm.
  • Is there a fitness center or gym available at Hotel Ciputra Jakarta?
    A fitness center and gym is available at Hotel Ciputra Jakarta for guest use. Available from 06.00 am - 10.00 pm.
  • Is laundry or dry-cleaning service available at Hotel Ciputra Jakarta?
    Yes, Hotel Ciputra Jakarta provides laundry and dry-cleaning services with an additional charge.
  • Does Hotel Ciputra Jakarta provide meeting or event facilities?
    Yes, Hotel Ciputra Jakarta offers meeting and event facilities. Please visit our Meeting & Events page https://www.swiss-belhotel.com/meeting-venues/hotel-ciputra-jakarta or contact the hotel for further details and arrangements.