Frequently Asked Questions

Find answers to common questions about reservations, check-in and check-out times, hotel policies, payments, loyalty benefits, and stay information. Our Frequently Asked Questions page is designed to provide quick and helpful guidance, making it easier for guests to plan their stay with confidence and convenience at Swiss-Belhotel International properties worldwide.

General

  • When is your check-in & check-out time at Hotel Ciputra Cibubur?
    The check-in time at Hotel Ciputra Cibubur is 2:00 pm and the check-out time is 12:00 pm.
  • Does Hotel Ciputra Cibubur allow pets?
    Pets are not allowed at Hotel Ciputra Cibubur.
  • Does Hotel Ciputra Cibubur have electric vehicle charging stations?
    Yes, Hotel Ciputra Cibubur has electric vehicle charging stations (subject to availability).
  • What is Hotel Ciputra Cibubur's cancellation policy?
    At Hotel Ciputra Cibubur, if a booking is canceled within 72 hours prior to arrival, one night’s stay will be forfeited. And a booking will be fully charged in the event of a no-show.
  • What payment methods does Hotel Ciputra Cibubur accept?
    Hotel Ciputra Cibubur accepts the following payment methods: Credit Cards, Debit Cards, Cash and Bank Transfer.
  • Is Hotel Ciputra Cibubur accessible for guests with disabilities?
    Yes, Hotel Ciputra Cibubur offers accessible facilities. Please contact us in advance to ensure your specific requirements are accommodated.
  • What is the nearest airport from Hotel Ciputra Cibubur?
    The nearest airport to Hotel Ciputra Cibubur is Halim Perdanakusuma, located approximately 14 km away.

Rooms

  • Is a minibar available in the Hotel Ciputra Cibubur rooms?
    Minibar availability varies at Hotel Ciputra Cibubur by room type. Please refer to the room description for details.
  • Are smoking rooms available at Hotel Ciputra Cibubur?
    Hotel Ciputra Cibubur provides designated smoking and non-smoking rooms. Please indicate your preference at the time of booking.
  • Are connecting rooms available at Hotel Ciputra Cibubur?
    Connecting rooms are available at Hotel Ciputra Cibubur upon request and subject to availability. Kindly contact the hotel directly via phone or email at the time of booking to confirm availability.
  • Do Hotel Ciputra Cibubur offer rooms with specific views?
    Yes, our rooms offer street views and back views. Please refer to the room description or contact the hotel directly for further details.
  • Do the rooms at Hotel Ciputra Cibubur have private bathrooms?
    Yes, all rooms at Hotel Ciputra Cibubur have private bathrooms.
  • Are the bathrooms at Hotel Ciputra Cibubur equipped with bathtub?
    At Hotel Ciputra Cibubur, bathtub is available only at Business Suite and Executive Suite rooms.

Restaurant

  • What dining options are available at Hotel Ciputra Cibubur?
    Hotel Ciputra Cibubur offers a variety of dining options, including restaurants and lounges serving local and international cuisine.
  • What are the restaurant at Hotel Ciputra Cibubur operating hours?
    Operating hours vary by outlet at Hotel Ciputra Cibubur. Please refer to our Dining page or contact us for the latest information.
  • Is room service available at Hotel Ciputra Cibubur?
    Room service at Hotel Ciputra Cibubur is available 24 hours for your convenience.
  • Can dietary requirements be accommodated at Hotel Ciputra Cibubur?
    Yes, we strive to accommodate dietary requirements at Hotel Ciputra Cibubur. Kindly inform us in advance of any special requests.
  • Can breakfast be booked as an add-on at Hotel Ciputra Cibubur?
    Yes, breakfast at Hotel Ciputra Cibubur can be added to your stay. Please inquire at the Front Office upon check-in for details.

Facilities

  • Is parking available at Hotel Ciputra Cibubur?
    Parking is available and free of charge for in-house guests at Hotel Ciputra Cibubur.
  • Is Wi-Fi available at Hotel Ciputra Cibubur?
    Complimentary Wi-Fi is available in all areas at Hotel Ciputra Cibubur.
  • Does Hotel Ciputra Cibubur provide airport transfer services?
    Yes, Hotel Ciputra Cibubur provides airport transfer services upon request. Additional charges may apply.
  • Does Hotel Ciputra Cibubur have a swimming pool?
    Yes, Hotel Ciputra Cibubur features a swimming pool for guest use. Please contact the hotel for operating hours and further details.
  • Are spa or wellness services available at Hotel Ciputra Cibubur?
    Spa and wellness services are available at Hotel Ciputra Cibubur. Please contact the hotel for details and operating hours.
  • Is there a fitness center or gym available at Hotel Ciputra Cibubur?
    A fitness center and gym is available at Hotel Ciputra Cibubur for guest use. Please confirm the operating hours and details at the Front Office upon check-in.
  • Is laundry or dry-cleaning service available at Hotel Ciputra Cibubur?
    Yes, Hotel Ciputra Cibubur provides laundry and dry-cleaning services for an additional charge.
  • Does Hotel Ciputra Cibubur provide meeting or event facilities?
    Yes, Hotel Ciputra Cibubur offers meeting and event facilities. Please visit our Meeting & Events page https://www.swiss-belhotel.com/meeting-venues/hotel-ciputra-cibubur or contact the hotel for further details and arrangements.
  • Is the swimming pool at Hotel Ciputra Cibubur open for public?
    Yes, the swimming pool at Hotel Ciputra Cibubur is open for public. Please contact us for the charge and further details.
  • Is the fitness center or gym at Hotel Ciputra Cibubur open for membership?
    No, the fitness center or gym at Hotel Ciputra Cibubur is dedicated only for in-house guests.