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FAQs

Showing 1 to 31 out of 31 results found

Do your hotel accept AMEX Card?

Yes we do.

Are baby cots available for the rooms?

We regret that baby cots are not available.

Are high chairs available in the restaurants?

We regret that high chairs are not available.

Are your hotel rates per room or per person?

All rates are per room.

Can baggage be stored at the hotel whilst I travel to another location in Indonesia?

Yes, our concierge will give you luggage tag to identify your baggage.

Can I connect to the Internet from my room?

Yes, Wi-Fi access are available in all hotel area.

Do you have 24 hours room service?

Yes, our room service available for 24 hours.

Do you have a tour desk where I can book excursions during my stay?

We regret that tour desk is not available in the hotel.

Do you have any special packages for honeymoons and anniversaries?

Yes, for more information you can visit our special offers page or contact our hotel directly to +62 380 8430 300.

Do you have hairdryers in the rooms?

Yes, hairdryers are available in the room.

Do you have pet restriction policy?

We regret that pets are not allowed in our hotel.

Do you have rooms with a bathtub?

Yes, bathtub are available at suite rooms.

Do you offer an airport transfer service?

Yes, additional charge may apply.

Do you provide a service for late check-out?

Yes, late check subject to availability.

Does my room reservation require any guarantee?

Yes, credit card details required for guarantee.

Does the internet rate include breakfast?

Yes, booking can be made include breakfast.

How do I cancel my hotel reservation without a charge?

Cancellation 7 days prior arrival, and for Online Booking based on cancellation policy in your booking confirmation.

How do I get to the hotel?

From airport it can be reach by taxi.

How far is the hotel from the Beach?

Our hotel is surrounded by beach.

How far is the hotel from the downtown shopping areas?

Approximately 2km to downtown shopping area.

How far is the nearest hospital to the hotel?

Siloam Hospital approximately 5 minutes by car.


How many people can stay in one room?

One room for maximum 2 adults.

Is a babysitting service available?

We regret that babysitting services are not available.

Is it possible to check-in earlier?

Check-in earlier can be possible, subject to availability.

Is there a safety deposit box available at the hotel?

Yes, safety deposit boxes are available in each rooms.

Is there a swimming pool in the hotel?

Yes, there is.

What are the local tourist attractions?

There is Museum Negri Nusa Tenggara Timur and lots of beaches.

What are the standard check-in and check-out times of the hotel?

Check-in time at 2pm and check-out time at 12noon.

What types of rooms are available in the hotel?

Our room starts from Standard Room, Superior Room, Deluxe Room to Suite Room.

Where is breakfast served and at what times?

Breakfast is served at BaReLo starts from 6am to 10am.

Where is the nearest bank or currency exchange?

BNI approximately 5 minutes driving.

Showing 1 to 31 out of 31 results found