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Faqs

Showing 1 to 19 out of 19 results found

Are baby coats available in the room?

No, we are not provide baby coats

Do the hotel provide pickup service from Ferry terminal or airport ?

Yes, we can provide the pickup service, but it will be have an additional charge, and please take a note if you want us to provided your land transfer you need to direct call or emailing us.

Phone    : +62778-457 500
Email    : fomsib@swiss-belhotel.com

Do you have any food or pet restriction policy?

We regret that animals and any food with strong scent e.g Durian are not allowed in the hotel. 

Does my room reservation require any guarantee?

All room reservations require a credit card guarantee.

How far is the nearest shopping mall from Hotel?

The nearest Shopping mall from the Hotel is BCS MALL (Batam City Square Mall) its take 10 minute by walking distance.

How long is the nearest hospital to the hotel?

Hospitals such as Awal Bros , Budi Kemuliaan , Harapan Bunda are around 10 minutes car drive from our Hotel.

How many ferry terminal in batam ?

Batam have 5 international ferry terminal Harbour Bay Ferry terminal, Batam Center ferry terminal, Sekupang ferry terminal, Marina Waterfron city ferry terminal and Nongsapura ferry terminal.

How many people can stay in one room?

3 person with additional bed. Children below 11 years old may sharing bed with parents. 

How much does it cost to have an extra person stay in a room?

A 3rd person would be get 1 extra bed with a charge of IDR250.000nett per night  inclusive of breakfast for 1 person

Is it possible to check-in earlier?

It is sometimes possible to check in earlier, however, this depends on availability and cannot be guaranteed.

Is there a gym in the Hotel?

Yes we have a gym at our Hotel in second floor.

Is there a swimming pool in the hotel?

No, we don’t have swimming pool

Is there any WiFi connection at the Hotel?

Yes, free WiFi available in all room and Hotel area.

What are the local tourist attractions?

Barelang Bridge, Masjid Agung Batam ( mosque ),  Statue of Goddess Kwan Im at at Tanjung Pinggir Sekupang, Maha Vihara Duta Maitreya at Sei Panas, Water Sport Cable Ski at Waterfront City Marina and Kayak.

What are the standard check-in and check-out times of the hotel?

The official Check in time is 14.00hrs and Check out time is 12.00hrs local Batam Time.

What kind of facilities do you have at the Hotel?

We have Mariana Spa and Massage & One Way KTV, for this both facilities is chargeable.

What types of rooms are available in the hotel?

Our hotel Offer 4 type of room, Superior room, Deluxe room, Executive room, And Suit room, for Superior room you can choose Double size bed or Twin size bed, but for the rest of room type only available Double Size Bed.

Where is breakfast served and at what time?

An American and Asian breakfast buffet is served in the BaReLo Restaurant on the first floor from 6 am to 10.00 am

Which is the nearest ferry terminal from Hotel ?

The nearest ferry terminal is Harbour Bay ferry terminal it’s take 10 minute by driving.

Showing 1 to 19 out of 19 results found