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FAQs

Showing 1 to 30 out of 30 results found

Are high chairs available in the restaurants?

Yes, high chairs are available in our Bar.

Are we able to add extra bed in our room and how much does it cost?

Yes, chargeable extra bed allowed at Grand Deluxe Room.

Are your hotel rates per room or per person?

Our rates are per room.

Can baggage be stored at the hotel whilst I travel to another location in Indonesia?

Actually yes within terms & conditions apply.

Can I connect to the Internet from my room?

Yes, free Wi-Fi is available in each room and public area.

Do you have 24 hour room service?

Yes, we have. 

Do you have a pet policy?

We regret that pets are not allowed in our hotel.

Do you have hairdryers in the rooms?

Yes, hairdryer available at Suite Room.

Do you have rooms with a bathtub?

Yes, bathtub is available at Royal & Presidential Suites.

Do you offer an airport transfer service?

Yes, additional charge apply.

Do you provide a service for late check-out?

Yes, additional charge may apply. 

Does my room reservation require any guarantee?

Yes, credit card details required for guarantee.

Does the internet rate include breakfast?

Internet can be book with or without breakfast, based on the offers.

How do I cancel my hotel reservation without a charge?

For online reservation: you can modify or cancel by yourself on the booking source however subject to terms & conditions.

For offline reservation: you can contact our friendly reservation to +62 532 27888 or email to resvsipa@swiss-belhotel.com.

How do I get to the hotel?

Our hotel can be reach by Taxi or public transportation.

How far is the hotel from the Beach?

The Nearest Beach (Kubu Beach) can be reached by car within 1 hour.

How far is the hotel from the downtown shopping areas?

shopping area that can be reached within 10 minutes from hotel by car.

How far is the nearest hospital to the hotel?

Sultan Imanuddin Hospital approximately 11 minutes by car from our hotel.

How many people can stay in one room?

Maximum for 2 adults and 2 children.

Is it possible to check-in earlier?

Yes, subject to availability and additional charge may apply.

Is there a safety deposit box available at the hotel?

Yes, available at each rooms.

Is there a swimming pool in the hotel?

Yes, there is.

What are local tourist attraction?

There are 2 site place for local tourism, first is "Istana Kuning" and the second is "Astana Mangkubumi".

What are the standard check-in and check-out times of the hotel?

Check-in is at 02.00 pm and check out at 12.00 noon.

What types of rooms are available in the hotel?

We have from Deluxe with Double & Twin, Grand Deluxe Double, Executive Suite, Royal Suite, Presidential Suite.

Where is breakfast served and at what times?

Breakfast  is served at restaurant with buffet style and started from 06.00 am. Til 10.00 am.

Where is the nearest bank or currency exchange?

The nearest bank is approximately 2 km from our hotel.

Is there any tourist attraction in the Pangkalan Bun City?

Yes there is Istana Kuning site that near the hotel which open every day from 08.00 am to 15.00 PM.


How far is The Tanjung Puting Harbor is?

The Tanjung Puting Harbor is take about 35 minutes from The Hotel and it is same direction to Kumai Harbour.


How far The Hotel to The Airport?

It only take 15 minutes to get to The Airport.


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