As part of Swiss-Belhotel International Commitment to Your Health, Safety and Hygiene, WeReassure along with Swiss-Care is our promise towards the well-being of our guests and towards the well-being of our staff by maintaining hygiene and safety standards across all our branded hotels. A 64-page document has been rolled out to our hotels on the standards of the program and continuous training and auditing is in place to ensure the same.
A health and safety officer has been appointed at every hotel managed by Swiss-Belhotel International to oversee the cleaning and hygiene standards throughout the property as well as serve as the point of contact to put guests' concerns at ease.
WeReassure - The Arrival
Temperature scans taken
Self-parking services are encouraged
Reduced contact at check-in, touchless transactions, front-desk
screens, sanitiser stations, sanitised key cards, paperless checkout
Added partitions at the front desk to further limit person-to-person contact.
Ultraviolet light technology for sanitising keys for guests and devices shared by associates
WeReassure - The Guest Rooms
A ‘Care Kit’ is being made available for guests. Each kit includes hand sanitiser gel, box of face masks, gloves and antibacterial wipes.( In the Middle East )
Visible verification of sanitised items (e.g., glassware, remote control), reduction of in-room furnishings/high-touch items, new laundry protocols.
Windows and doors kept open as much as possible to encourage fresh air flow
Adding disinfecting wipes to all guest rooms for personal use.
The removal of clutter like pens, paper notepad, and guest directories and supplementing digital amenities and a digital directory available (upon request).
In-room service menu and minibar menu accessible via QR code
Room service delivery ensuring hygiene practices.
After cleaning, allocating a 24-hour ‘breathing room’ period
between guests checking in and out of rooms.
WeReassure - The Public Spaces and Facilities
Furniture across hotel lobbies is rearranged to allow more space and to help guests adhere to social distancing protocols.
Extra disinfection of high-touch areas (from light switches to remotes, thermostats, front-desk counters, doors and door handles, elevator buttons and any common use areas within the hotel).
Hand sanitiser and disinfecting wipes available at high-touch points throughout.
Regular deep cleaning with hospital-grade disinfectants.
Banquets and meeting spaces maintaining social distancing
WeReassure - Food & Beverage
Sit down buffets offered.
Decorative items on tables are removed and other items minimized.
In-room service menu and minibar menu accessible via QR code in majority of hotels.
Room service delivery ensuring hygiene practices.
WeReassure - Flexible stays*
Free cancellation on the same day by 6pm.
No charge for change in reservation (for same room type and meal plan).
No charge for Early check-out upto 2 days before the original check-out date
*terms may vary if booked via 3 rd party.