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FAQ's

Showing 1 to 36 out of 36 results found

Do you charge for children to stay?

Children is free of charge by using existing bed. $40 surcharge per night if extra bed required.

Do you have parking on site?

Yes. We have secure parking available for $27 per night. It is subject to availability.

Can I pay my reservation cash upon check in?

Yes you can, however credit card details required to guarantee your reservation.


Are baby cots available for the rooms?

Baby cots can be requested and subject to availability. It is complimentary.


Are high chairs available in the restaurants?

Yes, it is available.


Are your hotel rates per room or per person?

The hotel rates are per room (up to 2 people occupancy).


Can baggage be stored at the hotel upon check out?

Absolutely. We have a storage room facility at reception area. Please let one of our friendly Guest Service Agents know if you wish to do so.
 


Can I connect to the Internet from my room?

Absolutely. Complimentary WiFi is available throughout the hotel. Please ask for the detail on check in.


Do you have 24 hour room service?

Our room service is available daily from 6:00am until 9:00pm only.


Do you have a tour desk where I can book excursions during my stay?

Our friendly Guest Service Agents would be happy to provide you with some information.


Do you have hairdryers in the rooms?

Yes, hairdryers are available in each room.


Do you have pet restriction policy?

Yes, pets are not allowed in the hotel (except official Assistance Dogs).


Do you have rooms with a bathtub?

Yes. Bathtub is only available in Deluxe Suites and Swiss-SuperSuites


Do you offer an airport transfer service?

We regret that we don't provide airport transfer. However, taxis are available at the airport or Airtrain. 


Do you provide a service for late check-out?

Late check out is subject to availability and extra charge. 


Do you provide bath towels or do i need to bring my own?

We provide bath towels in all room types.

Does my room reservation require any guarantee?

A valid credit card will be required upon booking.

Does the room rate include breakfast?

No, breakfast costs an additional $19 per person.


How do I cancel my hotel reservation without a charge?

Cancellation policy depends on each individual booking. No cancellation or amendment allowed for non-refundable booking.
For booking under Best Flexible rate, reservation must be cancelled outside 24 hours prior to arrival.

How do I get to the hotel?

From Domestic or  International Airport, taxis are readily available. It takes approximately 30-45 minutes. Airtrain is also available every 5-10 minutes to take you to Southbank. It takes approximately 10 minutes to walk from Southbank train station to the hotel. 


How far is the hotel from the downtown shopping areas?

Queen St Mall is the closest biggest shopping area just over the Victoria Bridge. Take a 20 minutes stroll along the Southbank River and over the bridge, or take the CityCat Ferry or free CityHopper Ferry from Southbank.


How far is the nearest hospital to the hotel?

Our Hotel is located directly opposite and behind Mater Hospitals. It is a short few minutes’ walk away.
 


How many people can stay in one room?

The rate is inclusive for 2 people. The 3rd person can be accommodated in sofa bed subject to availability.


I have booked a River View Room or Suite. Can you guarantee fireworks view on New Year’s Eve?

Please note that we are unable to guarantee any request, all requests are subject to availability.

Is a babysitting service available?

Yes. Please ask one of our friendly Guest Service Agents for more information.
 


Is it possible to check-in earlier?

Early check in is subject to availability. Please contact us on 07 3120 0800 to request closer to arrival.


Is there a safety deposit box available at the hotel?

Yes. It is available in every room.


Is there a swimming pool in the hotel?

Yes, there is a heated indoor swimming pool on Level 1.


What are the local places of interest?

Our Hotel is conveniently located in South Brisbane close to the local attractions such as Southbank, Gallery of Modern Art, Queensland Performing Art Centre, Roma Street Parklands, Museum of Brisbane, Brisbane Powerhouse Museum, Story Bridge Adventure Climb, Brisbane Cricket Ground, and Suncorp Stadium.


What are the standard check-in and check-out times of the hotel?

Check in time is at 14:00 and Check out is at 11:00.


What is your check in procedures?

A valid credit card and a photo ID is required to check in. Please note that if someone else is paying for the room or any extras and the person is not present at check in, we will need to get a signed credit card authorization form with a photo copy of the photo ID and credit card to allow us to check you in. Please enquiry with our Guest Service Agents if you wish to do so at brisbane-info@swiss-belhotel.com and we can send the form prior to arrival. Please note that failure to provide these before or upon arrival, we hold the rights to cancel or reject the booking.    


What is your smoking policy?

Swiss-Belhotel Brisbane is a non-smoking hotel. Smoking in a room or balcony is not permitted and will incur an additional cleaning fee of AUD$300 per incident if evidence of smoking is found that you or your guests has smoked in your room , balcony or in the corridor. Smoking is permitted outside the building in an allocated space. 


What should we do if we arrive at the hotel at midnight or the day after?

Our reception opens 24 hours and we would be happy to check you in at midnight or the day after. Please note if arriving in the next day, one night fee will still apply for the previous night. 


What types of rooms are available in the hotel?

Superior Room, Superior Twins, Superior Accessible, Superior River View Room, Deluxe Suite and Swiss-SuperSuite

Where is breakfast served and at what times?

Café 63 on Ground Level provides delicious breakfasts starting at 5:30am. Breakfasts can also be ordered as a room service.


Where is the nearest bank or currency exchange?

The nearest Bank is Westpac Bank on Grey Street, Southbank. The nearest ATM is Cashcard ATM in Mater Hill Hospital across the road.

Showing 1 to 36 out of 36 results found