INTERNATIONAL PRESS RELEASE FOR IMMEDIATE RELEASE December 2011 Swiss-Belhotel International 2011 General Managers' Conference a resounding success With the beautiful Golden Palm Tree Iconic Resort and Spa, Selangor, Malaysia, hosting the event, Swiss-Belhotel International's 2011 General Managers' Conference, 30 November to 4 December, was declared by all participants, a resounding success. Chaired by Mr. Gavin M. Faull, Chairman and President of Swiss-Belhotel International, the conference kicked off with a Welcome Dinner hosted by Mr. Faull and Mr. K. C. Tam, Executive Vice President, Swiss-Belhotel International. The conference was attended by all members of the Group's corporate management team and the General Manager of every hotel managed by Swiss-Belhotel International. The conference also enjoyed the participation of a number of special guests who shared their expertise with the GM's in think tank sessions. During the conference a number of think tank sessions were held in which a wide variety of important topics were discussed and reviewed. High on the agenda were think tank sessions on branding policy and development, loyalty programme development, revenue management, and the development and future of ecommerce. During the conference, Swiss-Belhotel International launched the Group's new 'Red Book' that thoroughly explains the essence of the Group: Quality, Hospitality, Simplicity, Discretion, Safety, Wellness, Efficiency. The book is also a manual that comprehensively covers the Group's policies and guidelines for branding, services, management, staff training and development, marketing and sales. Swiss-Belhotel's new Zest brand was also an important topic of discussion. This newly introduced brand, is already taking off in a big way. During his opening presentation, as an inspiration to all General Managers, Mr. Faull introduced the New Zealand philosophy of Haka to all the General Managers. Mr. Faull explained to an enthusiastic audience that Haka represents challenge, inspiration, focus, determination and teamwork. It is a valuable philosophy that should be conducted by General Managers during their morning briefing, as their daily challenge to themselves and their team. This is to ensure that they will not only lead, but challenge their team. “The New Zealand rugby team performs a Haka before a match. It inspires them, pulls them closer as a team and raises their courage in facing the challenge ahead,” Mr. Faull explained. “This year's General Managers' Conference has been an exciting and fruitful event and the ideas and suggestions that have been put forward during these past few days will contribute to the further strengthening of our market position based on our philosophy of “Passion and Professionalism. We all particularly enjoyed the lighter moments of the conference, particularly the Award Ceremony, which gives recognition to the achievements of hotels and individuals.” commented Mr. Faull. “Although every General Managers’ Conference is a huge success, this 10th Conference was a booming success for Swiss-Belhotel International and a great success for all its participants. Tremendous developments will come from this conference, and 2012 will most definitely be a year of growth and development,” he added. Among the highlights of the conference, and a part enthusiastically enjoyed by everyone, was the Award Ceremony. The awards are divided into different categories and are given to hotels and individuals in appreciation of their special efforts and achievements. The following are the major Swiss-Belhotel Award 2011 categories and their recipients. General Manager of the Year Christopher MacLean Hotel of the Year Swiss-Belhotel Mangga Besar Executive of the Year Emmanuel Guillard Presidential Award Hotel Ciputra Jakarta Presidential Award Josef Woelfle Branding Excellence Hotel Ciputra Jakarta Housekeeping Award Grand Swiss-Belhotel Medan Host Hotel Golden Palm Tree Iconic Resort & Spa REVPAR Award The York by Swiss-Belhotel Most Improved REVPAR Award Golden Palm Tree Iconic Resort & Spa E-Commerce Award Golden Palm Tree Iconic Resort & Spa Swiss-Belhotel Executive Card Award Swiss-Belhotel Papua Swiss-Belhotel Rewards Award Swiss-Belhotel Borneo Samarinda Certificate of Recognition for the Winning Entry – Zest Philippe Abou Harb About Swiss-Belhotel International Swiss-Belhotel International is a rapidly expanding international management company with over 70 hotels, resorts and projects globally. Founded in 1987 and headquartered in Hong Kong (SAR), Swiss-Belhotel International manages properties in the Asia-Pacific and the Middle East including CHINA • VIETNAM • PHILIPPINES • MALAYSIA • INDONESIA • AUSTRALIA • IRAQ • KUWAIT • OMAN • QATAR • KINGDOM OF SAUDI ARABIA. Ranked in the top 100 international hotel management companies, Swiss-Belhotel International has twice been awarded Indonesia’s Leading Global Hotel Chain 2010/2011 and 2011/2012, and most favourite 4-star hotel. Swiss-Belhotel International’s rapid expansion will see substantial growth in the Middle East as well as a focus on growth in China. For more information, please refer to the Group Website, www.swiss-belhotel.com. Or contact directly: Ms. Nor Komala Group Communications Manager Group Sales and Marketing Office Swiss-Belhotel International 7th Floor, Suite 701, Hotel Ciputra Jakarta, Jl. Letnan Jenderal S. Parman, Jakarta 11470, Indonesia Telephone (62-21) 560 6040, 566 9710 Facsimile (62-21) 568 1548, 566 0139 E-mail: communications@swiss-belhotel.com |
