Press Release
Corporate Press Release

20 February 2014

Swiss-Belhotel International Bolsters Customer Commitment With Personalised Online Chat Service

HONG KONG, CHINA: Global hospitality management company Swiss-Belhotel International has announced the launch of an innovative 'Live Chat' feature on the company's website, facilitating instantaneous online interaction between guests and company representatives. 

Mr Gavin M. Faull, President and Chairman of Swiss-Belhotel International. For high res image please click here.

An extension of Swiss-Belhotel International's dedication to providing impeccable customer service, the 'Live Chat' feature enables fast access to comprehensive information about the facilities and services of each Swiss-Belhotel International property. 

Swiss-Belhotel Chairman and President, Mr Gavin M. Faull, said he was delighted to be further strengthening the company's reputation as a regional leader in hospitality management excellence with the launch of 'Live Chat'. 

"One of our founding commitments is to go above and beyond to provide high standards of customer service and professionalism. It is this principle that has been at the cornerstone of our sustainable development as a company and will continue to fuel our growth," said Mr Faull. 

Managed by a dedicated team of e-Commerce Account Managers, 'Live Chat' will be manned during office hours, from 9:00 am to 6:00 pm, Monday to Friday, providing efficient and convenient customer care. 

The 'Live Chat' feature is available in Bahasa Indonesia and English language, with more languages to become available in the near future based on customer demand.

Swiss-Belresort Watu Jimbar in Sanur, Bali will be one of the properties employing the Live Chat system. For high res image please click here.

Swiss-Belhotel's biggest presence is in Indonesia, where the company was recently voted the Leading Global Hotel Chain at the Indonesian Travel and Tourism Awards for the fourth year in a row. 

Swiss-Belhotel International's portfolio currently comprises more than 120 hotels and resorts ranging from two- to five-star brand classifications across Asia and the Middle East. The company was recently recognized in the list of the world's top 100 hotel groups compiled by hospitality industry publication, HOTELS Magazine. 

For further information and high resolution images please contact: 

Brayna Tolledo
Group Communications and Loyalty Programme Manager 
Swiss-Belhotels International, Group Sales and Marketing Office 
Tel: (62 21) 2952 7277, 2952 7278 
Fax: (62 21) 2952 7275, 2952 7276 

David Johnson
Managing Director
Delivering Asia Communications
Tel: +668 9170 9866

Notes to editors: 

Swiss-Belhotel International currently manages a portfolio of more than 120 hotels, resorts and projects located in China, Vietnam, Philippines, Malaysia, Indonesia, Australia, Kuwait, Qatar, Bahrain, Iraq, Oman and Saudi Arabia. Awarded Indonesia's Leading Global Hotel Chain for three consecutive years and Most Favourite 4-Star Hotel, Swiss-Belhotel International is one of the world's fastest-growing international hotel and hospitality management groups. The Group provides comprehensive and highly professional development and management services in all aspects of hotel, resort and serviced residences. Offices are located in Hong Kong, Dubai - United Arab Emirates, Shanghai - China, Sydney - Australia, Hanoi - Vietnam, Jakarta - Indonesia, Bali - Indonesia, Bangkok - Thailand and Auckland - New Zealand. 

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